Position Summary

We are seeking a qualified, customer-focused, and highly organized Receptionist / Front Desk Coordinator to serve as the first point of contact for guests, clients, and employees. This role plays a key part in creating a welcoming office environment while supporting office operations, facility services, and administrative functions across the organization.

The successful candidate will be proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced business environment while maintaining exceptional customer service standards.

Schedule & Work Environment

- Full-time, in-office position
- Monday to Thursday: 7:30 AM – 5:00 PM
- Friday: 7:30 AM – 12:30 PM
- Attendance in the office is required five days per week

Key Responsibilities
Reception & Customer Service

- Greet visitors, clients, vendors, and employees in a professional and welcoming manner
- Answer and direct incoming inquiries to the appropriate departments or personnel
- Maintain a positive and professional front-desk experience for all visitors
- Manage office communications and provide general administrative support as required

Office Administration & Operations

- Monitor and manage Office and Client Services email inboxes and service requests
- Track and prioritize service tickets, ensuring timely resolution and follow-up
- Support the Office and Client Services teams with day-to-day administrative requirements
- Assist departments across the business with general office support as needed

Facilities & Meeting Room Coordination

- Coordinate and maintain external meeting room calendars and bookings
- Ensure meeting rooms are prepared, clean, organized, and stocked for use
- Maintain reception areas, kitchens, and common spaces to a high standard of cleanliness and presentation
- Monitor inventory levels of office and kitchen supplies and coordinate replenishment when required

Security & Safety

- Follow established security procedures, including visitor sign-ins,



access card issuance, and emergency protocols
- Conduct regular security access card audits and maintain accurate records
- Actively participate in workplace safety initiatives
- Serve as a first responder for basic workplace incidents when required
- Maintain a valid First Aid Certification
- Complete and maintain Fire Warden training and responsibilities

Qualifications & Experience

- Previous experience in a receptionist, front desk, customer service, or office administration role
- Experience working with ticketing or service management systems
- Experience supporting international clients or working within an international organization is considered an asset
- Proficiency with Microsoft Office 365, including Microsoft Teams, Outlook, Word, and Excel
- Strong verbal and written communication skills
- Exceptional customer service and interpersonal abilities
- Excellent organizational and time-management skills
- Ability to prioritize tasks, manage multiple responsibilities, and work independently
- Professional appearance and demeanor

Required Certifications

- Valid First Aid Certification (required)
- Willingness to complete and maintain Fire Warden Training
- Ability to participate in workplace safety and emergency response procedures

Key Competencies

- Professionalism and reliability
- Customer-focused mindset
- Attention to detail
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Team-oriented with a team-oriented approach
- Strong organizational and administrative capabilities

This position is ideal for an individual who enjoys being the face of the organization, providing exceptional customer service, and contributing to a professional, organized, and welcoming workplace setting.

Pay: From $21.00 per hour

Expected hours: 35.0 per week

Benefits:

- On-site parking

Application question(s):

- Where do you see yourself in the next 5 Years?
- Do you have a valid first aid certification?

Location:

- Calgary, AB (required)

Work Location: In person

📌 Front Desk Receptionist (Calgary)
🏢 Express Employment Professionals
📍 Calgary