Our DoubleTree Fallsview Resort & Spa hotel is currently seeking a Night Clerk! This position requires midnight/overnight as well as afternoon availability.

Our Front Desk staff also enjoy Hilton Honors Team Member travel discounts at any Hilton property, worldwide.

Summary

We are seeking a dedicated Night Clerk to join our team at DoubleTree Fallsview Resort & Spa. This crucial role ensures the smooth operation of our front desk during nighttime hours, contributing to our mission of providing exceptional guest service and memorable experiences.

Responsibilities

- Perform nightly audits of financial transactions and ensure accuracy.
- Manage front desk operations, including check-ins and check-outs.
- Provide excellent customer service to guests during their stay.
- Handle guest inquiries and resolve any issues promptly.
- Maintain a clean and organized front desk area.
- Process payments and manage cash handling procedures.
- Assist in preparing reports for management review.
- Collaborate with other departments to enhance guest satisfaction.

Qualifications

- Proven experience in hotel operations or front desk roles.




- Robust customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication abilities.
- Familiarity with multi-line phone systems is a plus.
- Ability to work independently during night shifts.
- Bilingual or multilingual skills are an asset.

If you are passionate about hospitality and ready to make a difference in our guests' experiences, we invite you to apply today and become part of our dedicated team at Fallsview Group!

**Must be available to work Midnight hours, weekends and holidays**

This posting is for an existing vacancy. Due to the volume of resumes we receive, only candidates selected for an interview by our hiring managers will be contacted.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.

Fallsview Group does not use AI Technology at any stage of the recruitment process.

Job Type: Full-time

Pay: From $17.95 per hour

Perks:

- Dental care
- Extended health care

Work Location: In person

📌 Night Clerk (Niagara Falls)
🏢 Fallsview Group
📍 Niagara Falls