Job description:

Front Desk Agent (Part-Time) – Courtyard by Marriott Brampton

Reports to: Front Office Manager / General Manager
Position Type: Part-Time
Work Location: Courtyard by Marriott Brampton, Brampton, Ontario

Position Summary

We are seeking a professional, friendly, and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Brampton. The successful candidate will be responsible for creating a welcoming experience for guests, managing check-in and check-out procedures, handling reservations and inquiries, and ensuring smooth front desk operations.

The ideal candidate will have excellent communication and problem-solving skills, a strong commitment to guest satisfaction, and the ability to work effectively in a fast-paced hotel environment. Previous hotel or hospitality experience is an asset.

Key Responsibilities

- Welcome guests warmly and provide professional, courteous, and efficient service throughout their stay.
- Manage guest check-in and check-out procedures in accordance with hotel policies and Marriott brand standards.
- Process reservations, room assignments, cancellations, and modifications accurately.
- Respond to guest inquiries in person, by telephone, and through email.
- Handle guest complaints and concerns professionally, resolving issues promptly or escalating them to management when necessary.
- Process payments, prepare guest invoices, and maintain accurate billing records.
- Maintain accurate guest information and ensure the confidentiality and security of guest records.
- Answer incoming calls, direct inquiries to the appropriate departments, and take messages when required.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest requests are addressed promptly.
- Monitor room availability and communicate any discrepancies or special requests to the appropriate team members.
- Provide information about hotel amenities, services, local attractions, and nearby restaurants.




- Follow established procedures for cash handling, payment processing, and end-of-shift reconciliation.
- Maintain a clean, organized, and professional front desk area.
- Follow Marriott brand standards, hotel policies, and applicable health and safety procedures.
- Assist with administrative tasks, reports, and other front office duties as assigned.
- Support the hotel team in delivering excellent guest experiences and maintaining high guest satisfaction scores.

Required Qualifications & Skills

- Previous front desk, customer service, or hospitality experience is an asset.
- Previous hotel experience and familiarity with hotel property management systems (PMS) are considered advantages.
- Strong verbal and written communication skills in English.
- Excellent customer service and interpersonal skills.
- Skilled, friendly, and welcoming demeanour.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to handle guest concerns professionally.
- Basic computer skills and the ability to learn hotel reservation and payment systems.
- Ability to handle cash, process payments, and maintain accurate financial records.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, based on operational requirements.
- Ability to stand for extended periods and assist with routine front desk duties.
- A commitment to maintaining guest confidentiality and following hotel policies and procedures.

Benefits

Benefits may be available depending on eligibility and employment terms.

- Employee hotel discounts, subject to company policies and availability.
- On-site parking.
- Opportunities for training and professional development.
- Opportunities for career growth within the hotel and hospitality industry.

Work Location

In person: Courtyard by Marriott Brampton, Brampton, Ontario.

Employment Type

Part-time

Work Location: In person

📌 Front Desk Agent (Brampton)
🏢 Courtyard by Marriott
📍 Brampton