Company Overview

Imperial Manufacturing Group is a leading manufacturer and supplier of heating, ventilation, and structural building products for residential and commercial applications. Recognized as one of Canada's Best Managed Companies - Platinum Club, our employees are valued and recognized as the key to our success; their growth is continually challenged and supported within our dynamic and diversified organization. We believe that our entrepreneurial culture creates an environment that encourages and enables our employees to be at their best every day.

Summary

The Customer Service Specialist supports customers by handling daily order entry, answering questions, resolving issues, and making sure orders are processed correctly from start to finish. This person works closely with customers and internal teams to address concerns related to shipments, returns, credits, deductions, and penalties. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

Regular hours: Monday through Friday, 8:00 am - 5:00 pm

Responsibilities

- Managing the processing of orders to support the operations and customer service team.
- Order follow-up with customers as required e.g. informing backorders, revised PO, approvals.
- Ensure a high level of processing and accuracy when entering customer orders
- Assist customers with inquiries such as pricing and deliveries
- Research discrepancies
- Provide accurate information to clients
- Work closely with consumers, internal and external customers, vendors, and sales agents




- Administrative duties
- Keep client databases up to date
- Dealing with customer complaints
- Issue Credits and /or debits to correct discrepancies on orders
- Responsible for confirming return authorization to customers
- Investigate Penalties charges and disputes
- All other duties as assigned

Qualifications

- Excellent oral and written communication skills in both official languages (English and French)
- Previous customer service, order entry, or administrative experience preferred.
- Experience handling credits, deductions, or penalties is a plus.
- Strong data entry and computer skills, including experience with ERP systems and Microsoft Office.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving skills with the ability to handle customer concerns professionally.
- Ability to work independently and collaboratively with cross-functional teams.

Ready to make a difference? Join us at Imperial Manufacturing Group where your skills will contribute directly to our success story. Apply now and become part of a team that values innovation, growth, and excellence.

Job Types: Full-time, Permanent

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Are you fluent in spoken and written English and French?

Work Location: In person

📌 Customer Service Specialist (Richibucto)
🏢 Imperial Manufacturing
📍 Richibucto