? We’re Hiring: Customer Service Representative

? Remote (Canada)

? Full-Time / Part-Time

? Level: Entry-Level / Junior

We’re looking for a friendly, patient, and customer-focused Customer Service Representative to support customer inquiries, resolve issues, provide product and service information, and ensure a positive customer experience. This role is ideal for candidates who enjoy helping people, communicating effectively, solving problems, and building strong customer relationships in a fully remote environment.

? Key Responsibilities

- Respond to customer inquiries via email, phone, live chat, and other communication channels
- Provide accurate information about company products, services, policies, and procedures
- Assist customers with questions, requests, complaints, and service-related issues
- Identify customer needs and recommend appropriate solutions
- Resolve customer concerns professionally and efficiently
- Process customer orders, service requests, returns, and exchanges when applicable
- Maintain accurate customer records and update information in internal systems
- Document customer interactions, feedback, complaints, and resolutions
- Follow up with customers to ensure their concerns have been addressed
- Escalate complex issues to the appropriate department when necessary
- Assist customers with account inquiries, billing questions, and payment-related concerns when applicable
- Monitor customer satisfaction and identify opportunities to improve the customer experience
- Follow company policies, service standards, and quality guidelines




- Collaborate with sales, operations, and other departments to resolve customer issues
- Handle sensitive customer information with professionalism and discretion
- Meet established customer service performance targets and response-time expectations
- Stay informed about product updates, company policies, and service procedures
- Identify recurring customer issues and share feedback with management
- Support administrative tasks related to customer service operations
- Perform other duties as assigned

✅ Requirements

- Entry-Level / Junior candidates are welcome to apply
- 0–3+ years of experience in customer service, retail, hospitality, call centres, or a related field
- A high school diploma or equivalent is required; additional education is an asset
- Robust written and verbal communication skills in English
- Excellent listening, interpersonal, and problem-solving skills
- Friendly, patient, professional, and customer-focused attitude
- Ability to handle customer complaints calmly and professionally
- Strong organizational skills and attention to detail
- Ability to manage multiple inquiries and prioritize tasks effectively
- Proficiency with computers, email,



Microsoft Office, and Google Workspace
- Familiarity with CRM systems, help desk platforms, or customer support software is an asset
- Ability to learn new products, services, and software systems quickly
- Strong time-management skills and ability to meet deadlines
- Ability to work independently and collaborate effectively with remote teams
- Ability to maintain professionalism when handling challenging customer interactions
- Willingness to learn and continuously improve customer service skills
- Dependable, adaptable, and results-oriented
- Based in Canada and legally authorized to work in Canada
- Able to work effectively in a fully remote environment
- Reliable internet connection and a suitable home office setup

? What We Offer

- Fully remote work arrangement within Canada
- Flexible and supportive work environment
- Comprehensive training and onboarding
- Opportunities to develop communication, problem-solving, and customer relationship skills
- Hands-on experience with customer service tools, CRM systems, and support platforms
- Opportunities for career growth toward Senior Customer Service Representative, Customer Success Specialist, Team Lead, Customer Experience Coordinator, or related roles
- Supportive and collaborative remote workplace culture
- Continuous learning and career development opportunities
- Opportunities to contribute to customer experience improvements and service-related projects
- Competitive compensation and benefits package

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