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Established in 1973, Interval House is Canada’s first shelter for women and children experiencing abuse. We are trailblazers in the campaign for women’s empowerment and independence, and we provide innovative, specialized, and transformative services that help to break the cycle of intimate partner violence.

Checkout our website for more details, www.intervalhouse.ca

Interval House embraces challenges and changes. The organization values and encourages new opportunities, being a sector leader and colouring outside the lines. We think it’s important to ask ourselves the hard questions: Are we doing what we set out to do? Do the programs and services we offer help women become self-sufficient and break the cycle of violence? As the world changes around us, we need to pivot and change. Are there gaps in our services? Should we fill them ourselves?

Join Interval House’s Growing Team:

At Interval House, the life experiences and stories of the women and children we serve inspire everything we do. The Programs team is a group of caring, dedicated staff that provide programs and services that include a 30-bed shelter service, a 24-Hour Crisis Line, a Women’s and a Children’s Program, and Building Economic Self-Sufficiency programs.

Interval House is seeking:

A career-driven Manager for our Community Programs who will be responsible for staff management, the effective planning, coordination, implementation of the department’s strategic direction. The incumbent is expected to ensure evaluation of all services provided for effectiveness in meeting outcomes and establishing need for development, consistent with Interval House policies, procedures and strategic directions.

Job Summary:

The Community Programs Manager is responsible for staff management; planning, coordinating, and implementing the department’s strategic directions and budget; and evaluating all programs for effectiveness in meeting outcomes and establishing need for development as needed.

This position requires a high degree of commitment and prompts a high standard of expectations in executing the tasks and responsibilities, with major focus on strategic leadership approaches, from an organisational perspective.

Key Responsibilities include:

•Providing effective leadership and management of employees and program service activities to achieve the department’s goals and maintain high performance standards.

•Planning and managing department’s strategic direction implementation and budget and ensuring effective use of resources.

•Identifying operational challenges and recommending solutions to improve efficiency, the development and implementation of long-term program goals and objectives.





•Promoting a collaborative, accountable, professional, respectful and inclusive work setting.

•Proactively establish and maintain respectful and professional communications with community partners and agencies, establishing and maintaining new partnerships.

•Identifying analysing issues and problems, developing and implementing appropriate solutions.

•Ensure informed decision making according to established values, policies and procedures.

•Participating in interviewing, hiring, onboarding, training and evaluating all department employees.

•Ensures the accuracy of documentation in client files and program information files.

•Ensuring smooth flow and service continuity at all times.

•Ensuring the effective supervision and evaluation of volunteers and placement students.

•Ensuring accurate data management and providing analytical reporting to senior leadership, board of directors and funders.

•Developing and delivering effective community outreach and networking strategies to maximize awareness of Program services in the community and continuous increase in the client referral base.

Qualifications and Competencies

Job-specific competencies

•3 years relevant education and experience in program management and/or other managerial position

•Demonstrated experience of the principles and methods of employee supervision and leadership

•Knowledge and/or experience of budget development, analytical reporting and strategic decision making

•Knowledge and understanding of issues affecting women and children who have suffered abuse, and the available resources and services to support them

•Thorough understanding of project/program development and management

•Excellent knowledge of performance management and change management principles

•Demonstrated experience implementing communication, outreach, and networking strategies

•Experience with Microsoft suite, database, program software and data management

•Must possess valid First Aid/CPR Certificates

Leadership and Behavioural competencies:

•Ability to work within a growth-oriented strategic vision

•Demonstrate a high level of critical thinking, initiative, planning and organizing skills

•Consistent ability to demonstrate professional behavior and manage boundaries





•Demonstrate a high degree of accountability, integrity, self-management and continuous self-development

•Ability to identify and manage risk

•Ability to observe and maintain confidentiality

•Excellent communication skills – written and verbal

•Demonstrated experience in maintaining collaborative relationships with peers, supervisors, managers and stakeholders

•Non-judgmental behavior and ability to show respect for others and build and foster reliable work relationships

•Demonstrated ability to manage interpersonal relations, work as part of a team and foster team collaboration

•Demonstrated ability to supervise, mentor and coach employees and implement staff development

•Analytical, planning, organizing and reporting skills - verbal and written

•Behavior that is goal and results oriented with an appreciation for quality and quantity standards

•Demonstrated skills for service advocacy and influence

•Demonstrated ability to proactively embrace, adapt to and manage change

•Demonstrated skills in the ability to engage with others, listen, and provide feedback

•An understanding of Diversity and Inclusion and ability to create a supportive work environment for diverse staff

Job Details:

•Job Type: Full-Time Permanent

•Hours of Work: 35 hours per week

•Salary Range: $78,000 to $85,000 annually (commensurate with Leadership experience)

•Work Arrangement: Fully Onsite

•Location: Toronto, Ontario

You will benefit from:

•Competitive compensation

•Paid vacation and sick benefits

•Health & Wellness: Employer fully paid Group Insurance benefits including Employee Assistance Program

•Optional RRSP benefits

•Career growth and professional development opportunities

•Work/Life balance

To Apply:

•Email: [email protected]

•Attention: Human Resources

•Subject line: Community Programs Manager

Good to Know:

•We thank all applicants and will only contact applicants with the required qualifications and competencies.

•Must have evidence of eligibility to work in Canada and legally fulfilling the requirements of the role.

•All successful applicants must agree to undergo a police vulnerable sector check.

•Interval House demonstrates its commitment to employees’ health and wellness, diversity, equity and inclusion, does not condone any form of discrimination and workplace violence whether virtual or onsite.

•Interval House does not use internal AI in its recruitment process.

Pay: $78,000.00-$85,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 COMMUNITY PROGRAMS MANAGER (Toronto)
🏢 Interval House
📍 Toronto