Job Summary

As a Customer Service Associate at Wine Wave Winexpert, you’ll support customers by answering questions, understanding their needs, and helping them find suitable solutions. You’ll use explicit communication and professional phone etiquette to create helpful, consistent service experiences.

Responsibilities

- Respond to customer inquiries, listen carefully, and provide accurate information as applicable.
- Complete sales data entry and maintain clear, accurate records of customer interactions.
- Use learned skills to understand customer needs and guide conversations toward relevant products or services.
- Apply customer service and sales skills, including appropriate upselling, while keeping recommendations focused on customer needs.

Your impact: Helpful,



accurate support enables customers to make informed choices and helps colleagues maintain consistent service.

Requirements

Required: Clear communication, customer service skills, professional phone etiquette, accurate sales data entry, and the ability to understand customer needs and record information carefully. English proficiency supports clear customer interactions and reliable documentation.

Preferred: Analysis skills and experience supporting sales or appropriate upselling. These strengths help you tailor conversations, identify relevant options, and contribute to a positive customer experience.

Pay: $20.00 per hour

Expected hours: 17.0 per week

Work Location: In person

📌 Customer Service Associate (Barrie)
🏢 Wine Wave
📍 Barrie