? We’re Hiring: Customer Service Representative ? Remote (Canada) ? Full-Time / Part-Time ? Level: Entry-Level / Junior We’re looking for a friendly, patient, and customer-focused Customer Service Representative to support customer inquiries, resolve issues, provide product and service information, and ensure a positive customer experience. This role is ideal for candidates who enjoy helping people, communicating effectively, solving problems, and building strong customer relationships in a fully remote environment. ?

Key Responsibilities
• Respond to customer inquiries via email, phone, live chat, and other communication channels
• Provide accurate information about company products, services, policies, and procedures
• Assist customers with questions, requests, complaints, and service-related issues
• Identify customer needs and recommend appropriate solutions
• Resolve customer concerns professionally and efficiently
• Process customer orders, service requests, returns, and exchanges when applicable
• Maintain accurate customer records and update information in internal systems
• Document customer interactions, feedback, complaints, and resolutions
• Follow up with customers to ensure their concerns have been addressed
• Escalate complex issues to the appropriate department when necessary
• Assist customers with account inquiries, billing questions, and payment-related concerns when applicable
• Monitor customer satisfaction and identify opportunities to improve the customer experience
• Follow company policies, service standards, and quality guidelines
• Collaborate with sales,



operations, and other departments to resolve customer issues
• Handle sensitive customer information with professionalism and discretion
• Meet established customer service performance targets and response-time expectations
• Stay informed about product updates, company policies, and service procedures
• Identify recurring customer issues and share feedback with management
• Support administrative tasks related to customer service operations
• Perform other duties as assigned ✅ Requirements
• Entry-Level / Junior candidates are welcome to apply
• 0–3+ years of experience in customer service, retail, hospitality, call centres, or a related field
• A high school diploma or equivalent is required; additional education is an asset
• Strong written and verbal communication skills in English
• Excellent listening, interpersonal, and problem-solving skills
• Friendly, patient, professional, and customer-focused attitude
• Ability to handle customer complaints calmly and professionally
• Strong organizational skills and attention to detail
• Ability to manage multiple inquiries and prioritize tasks effectively
• Proficiency with computers, email, Microsoft Office,



and Google Workspace
• Familiarity with CRM systems, help desk platforms, or customer support software is an asset
• Ability to learn new products, services, and software systems quickly
• Strong time-management skills and ability to meet deadlines
• Ability to work independently and collaborate effectively with remote teams
• Ability to maintain professionalism when handling challenging customer interactions
• Willingness to learn and continuously improve customer service skills
• Dependable, adaptable, and results-oriented
• Based in Canada and legally authorized to work in Canada
• Able to work effectively in a fully remote workplace
• Reliable internet connection and a suitable home office setup ?

What We Offer
• Fully remote work arrangement within Canada
• Flexible and supportive work environment
• Comprehensive training and onboarding
• Opportunities to develop communication, problem-solving, and customer relationship skills
• Hands-on experience with customer service tools, CRM systems, and support platforms
• Opportunities for career growth toward Senior Customer Service Representative, Customer Success Specialist, Team Lead, Customer Experience Coordinator, or related roles
• Supportive and collaborative remote workplace culture
• Continuous learning and professional development opportunities
• Opportunities to contribute to customer experience improvements and service-related projects
• Competitive compensation and benefits package •

📌 Customer Servic Representativ (Canada)
🏢 investBA
📍 Canada