Genesys Cloud AI expertise drives this senior consulting role, combining platform configuration, solution design, and technical validation for enterprise clients.As a Senior Genesys Cloud PS Consultant, you will translate business requirements into practical contact center solutions. The work spans discovery, platform assessment, architecture, and proof of concept development. You will present evidence-based recommendations to business and technical stakeholders.Key Responsibilities:
Lead discovery workshops with stakeholders and contact center teamsAssess Genesys Cloud AI capabilities and platform limitationsDesign knowledge, agent assistance, summarization, and virtual agent solutionsConfigure features, build prototypes,



and validate technical feasibilityDocument findings, risks, recommendations, costs, and operational requirementsRequirements:
Seven-plus years in enterprise technology or solution consultingHands-on Genesys Cloud CX configuration and implementation experiencePractical experience with Genesys Cloud AI capabilitiesUnderstanding of knowledge quality and AI outcomesEligibility for Government of Canada security clearanceApply Genesys Cloud CX, AI consulting, and stakeholder communication skills to validate enterprise contact center solutions.
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📌 Senior Genesys Cloud Ai Consultant (Winnipeg)
🏢 Miratech1
📍 Winnipeg