Position Summary

UTG – a trusted service provider supporting Enercare Home Services, is seeking a Warehouse & Inventory Administrator to join our Woodbridge team. This role is responsible for supporting daily warehouse operations, inventory management, and parts administration. The successful candidate will manage inventory and parts-related case queues, coordinate material and equipment requests, support technicians and customers, and help maintain accurate inventory records. This position combines customer service, administrative responsibilities, and hands-on warehouse support in a fast-paced operational environment.

Key Responsibilities

- Manage and action parts and inventory-related case queues
- Respond to customer inquiries and requests via phone and email
- Receive, inspect, verify, and reconcile incoming inventory, equipment, and shipments
- Maintain accurate inventory records and complete system updates
- Stage materials, equipment, and supplies for technicians and installation crews
- Process inventory requests, transfers, returns, and replenishment orders
- Support purchasing activities, shipping, receiving, and vendor coordination
- Investigate and resolve inventory discrepancies, shortages, and delivery issues
- Assist with inventory counts, audits, cycle counts, and equipment reconciliation
- Coordinate equipment returns from service and installation technicians
- Act as a key resource for technicians requiring inventory, equipment, and material support
- Maintain a clean, secure, and organized warehouse environment
- Collaborate with Operations, Planning, Sales, and Field Leadership teams to support daily business requirements

Qualifications

- High School Diploma required; College or Post-Secondary education (preferred)
- Minimum 2 years of experience in in customer service, administrative support, warehouse operations, inventory control, logistics, or a related field (preferred)
- Experience with inventory management, ERP, dispatch, or service management systems is an asset; SPIRE experience is preferred




- Strong customer service skills with the ability to professionally interact with customers, technicians, vendors, and internal teams over the phone and through email
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities with the ability to manage competing priorities in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Proficiency with Microsoft Office, particularly Excel and Outlook
- Ability to work independently, make informed decisions, and solve problems effectively
- Demonstrates initiative, accountability, and a customer-focused approach
- HVAC, construction, mechanical, plumbing, or home services industry experience is considered an asset
- Valid G2 or G Driver's License (preferred)
- Ability to lift up to 25 kg (55 lbs) when assisting with material staging, equipment handling, and inventory activities
- Must be flexible to work weekends on a rotational basis based on business and operational needs
- Successful completion of a Criminal Background Check and Driver's Abstract

What You'll Bring

- A customer-first mindset
- Strong attention to detail and accuracy
- A proactive and solution-oriented approach
- The ability to balance customer service, administrative tasks, and warehouse responsibilities
- Strong teamwork and relationship-building skills
- A commitment to safety, accountability, and continuous improvement

Why Join UTG?

- Stable, growing HVAC organization
- Comprehensive company-paid benefits package
- Performance-based bonus programs
- Employee recognition and rewards initiatives
- Team-oriented culture
- Opportunities for career growth and development
- The opportunity to make a direct impact on customer experience and operational success

Pay: $27.00-$30.00 per hour

Benefits:

- Casual dress
- Company events
- Discounted or free food
- On-site parking

Education:

- Secondary School (required)

Experience:

- Supply chain: 2 years (preferred)
- ERP systems: 2 years (preferred)
- Customer service: 2 years (required)

Language:

- English (required)

Work Location: In person

📌 Warehouse & Inventory Administrator (Vaughan)
🏢 Enercare Experts at Home/UTG
📍 Vaughan