Position Description

Under the direction of the General Manager (GM), the Sales Coordinator will support the Sales Manager in driving top-line revenue across Corporate, SMERF, and other market segments.

The Sales Coordinator works directly and cohesively with the Sales Manager and contributes to a positive and enthusiastic setting. The Sales Coordinator represents the hotel when on duty and will do their utmost to deliver exceptional guest service satisfaction by ensuring all policies and procedures of the hotel are followed.

Major Responsibilities

- Secure quality business in Corporate, SMERF and other market segments to achieve budgeted revenue goals.
- Respond to all leads in a professional and timely manner
- Weekly sales activities include prospecting calls, active account maintenance, target account calls and site tours
- Participate in trade shows as assigned
- Complete and submit weekly sales activity reports accurately and on time
- Assist the SM with developing an annual sales/marketing action plan to support the sales budget to achieve revenue, ADR and occupancy objectives
- Present and foster a professional and friendly atmosphere at the hotel, and with clients where excellence is expected, valued and recognized
- Promote teamwork and quality service through daily communication and coordination with team members and Department Heads
- Represent the hotel in a professional, approachable manner, ensuring a welcoming environment for clients, guests and team members
- Perform other supportive duties as assigned by the GM and/or SM

Marketing and Sales Office Coordination

- Monitor and update group room blocks and ensure that the hotels’ deposit and cut-off policies are adhered to
- Process incoming leads from online channels, sports groups, and 3rd parties
- Conduct off-site meetings as required
- Conduct walk-in site requests, qualify needs and secure business as much as possible
- Take responsibility for follow-up or pass on leads to SM based on established procedure
- Assist the SM with Request for Proposal (RFP)



process as required

Internal Hotel Administration

- Communicate and coordinate with the other department heads and hotel personnel on all necessary sales information
- Document accurately and input all pertinent information and sales activities in Delphi.fdc daily
- Participate in hotel team initiatives, huddles etc.
- Participate in all Brand webinars and mandatory training required for the position as outlined by Brand Standards (Hilton University)
- Participate in weekly/monthly sales meetings where applicable
- All other duties as assigned by the GM, and SM

Customer Service and Guest Relations

- Support the hotel's standards and contribute to the delivery of consistent and excellent guest service
- ·Solicit guest feedback and alert GM to all opportunities for hotel improvement
- Accept responsibility to enact the customer satisfaction pledge of the brand
- Assist the GM and/or SM in resolving guest service concerns
- Understand, embody and exemplify the Homewood culture pillars of HEART, Extended Stay Touch, Make It Right, and Suite Assurance Guarantee

Community Relations

- Participate in the hotel’s stewardship initiatives and participate in assigned community and industry organizations as directed by the GM.

Health and Safety, and Loss Prevention

- Follow the hotel’s Employee Handbook, including dress code and professional conduct guidelines
- Ensure all sales files are secured at close of each business day, maintaining an organized and clean workspace
- Maintain, promote and follow Health and Safety within the department and hotel through the understanding and following of the procedures of the Hotel's Emergency Response Plan
- Properly use and care for all equipment and tools used to perform duties
- Follow all guest and property security policies
- Report accidents and/or hazards to the GM
- Participate in the hotel’s semi-annual and annual health and safety training and mandatory staff meetings

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Dental care
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Sales Coordinator (Toronto)
🏢 Homewood Suites by Hilton Toronto Airport Corporate Centre
📍 Toronto