Job Description
Client Service Representative Join Our Pack at Allandale Veterinary Hospital Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our quick-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities
• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Efficiently and accurately process payments
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre
- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
• Accurately place medication and food orders
• Coordinate smooth client and patient flow within the hospital




• Maintain cleanliness according to hospital checklists Skills & Abilities
• Strong empathy, understanding, and emotional support for clients
• Calm and caring demeanor when handling patients
• Comfort and passion for working with all types of animals
• Detail-oriented with excellent organizational and multi-tasking skills
• Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
• Ability to maintain confidentiality Required Qualifications
• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends Preferred (but Not Required – We Are Happy To Train)
• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone software
• Basic understanding of medical terminology Starting hiring range $18.50
- $21.00 per hour depending on experience and skillset. This job posting is for an existing vacancy. If you have the skills above, along with a love for animals, please apply with your cover letter and resume — we can’t wait to meet you. Hiring Manager: Natasha – [email protected] Hiring Manager Cook, Natasha

📌 Client Services Representative (Barrie)
🏢 NVA Canada
📍 Barrie