DoubleTree by Hilton Toronto Airport is looking for a Full Time Sales Coordinator. Major areas of responsibility include:
• Assist in processing all incoming reservations received among rooming lists, mailed or in-house correspondence, Hotel Reservation Form, or facsimiles. Identify, block and process staff and VIP lists with each group.
• Review rooming lists for accuracy in format and billing and ensure prompt processing
• Maintain and adhere to Group/Meeting/Event cut off dates, group release dates
• Consistently meet department standards. Accurately complete all details.
• Send confirmation and literature requests or reply via e-mail, facsimile or administrative message when requested. Answer all reservations and communications.
• Adhere to department standards, using the guest’s name when provided or displayed, and an established script.
• Be well-informed in order to accurately answer guests’ questions about the hotel
• Attend preconvention meetings as required, be prompt and prepared.
• Communicate and work closely with Catering/Conference Services and Sales Managers throughout the group’s program to ensure success.




• Maintain open communication channels between all the team, and Catering/Conference Services team, passing along pertinent information in a timely manner.
• Provide information regarding guests and groups to all departments.
• Responsible for handling administrative duties as assigned
• Understand fully the hotel amenities, packages and promotions, banquets and meeting facilities.
• Catering and group event orders and conference resumes.
• Prepare BEO’s and coordinate with all departments with the hotel / Ensure effective communication between all hotel departments
• Ensure clients receive BEO’s in a timely manner for confirmation of events
• Produce accurate and timely reports that meet the needs of the Sales Director and Senior Management to include the reporting of appointments, calls made and business leads.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Other duties as assigned by Manager.

Job Type
Full time Work

Location:
In person

📌 Sales Coordinator (Toronto)
🏢 DoubleTree by Hilton
📍 Toronto