Who You Are:

You are a skilled Field Service Technician with extensive experience in solving both straightforward and complex technical issues. You build solid relationships with all stakeholders and enjoy a workday that is never dull. At your core, you are a proactive problem solver who does not let a hiccup slow you down.
Your primary mission is to perform equipment installations, inspections, troubleshooting and diagnostics, on-site repairs, start-ups and commissioning as required at customers’ facilities. Secondary mission is to promote and sell SCG Process offerings and secure rebuilds for SCG rebuild facilities in Edmonton or Langley. You will also participate in ongoing customer technical and applications support as required.
You come up with many new and unique ideas and easily make connections among previously unrelated notions. You are dedicated to meeting the expectations and requirements of internal and external customers and they ask for you by name.

About the Role:

- Complete outside field service activities.
- Perform start up and commissioning’s.
- Participate in engineering solutions, quality control inspections and testing.
- Provide technical support to customers.
- Prepare field service reports.
- Complete on-site installations.
- Provide input and consultation on designs.
- Complete on-site equipment, maintenance, pump and compressors.
- Complete on-site equipment diagnostics and troubleshooting.
- Promote and sell SCG Process offerings and secure rebuilds for SCG rebuild facilities.
- Participate in assembly, disassembly and repair activities, in the shop when time permits.
- Provide peer technical support on pump and compressor related products.
- Maintain company provided field service tooling and equipment in good working condition.




- Maintains inventory of required shop supplies and spare parts on vehicle as required.
- All other duties as assigned.
- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Please Note: This is not a traditional Field Service Technician job. This is a hybrid between Service and Sales.

Required Experience:

- Millwright certification or equivalent industry and equipment experience.
- Apprentice Millwrights will also be considered for the role.
- 2 Years of Pump and or compressor-related/Millwright experience.
- Technical expertise demonstrated through understanding of fluid/air dynamics.
- Basic understanding of fundamental electrical, instrumentation, and process control principles.
- Rotating equipment principles including application of accessory and ancillary equipment items.
- Experience and understanding of WHMIS, WCB, First Aid.Competencies:
- Dealing with AmbiguityCan effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; is not upset when things are up in the air; doesn’t have to finish things before moving on.Customer Focus




- Gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Decision Quality
- Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.Informing
- Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.Learning on the Fly
- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Perseverance
- Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.Problem Solving
- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Pay: $45.00-$55.00 per hour

Expected hours: 37.5 per week

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Field Service Technician (Edmonton)
🏢 SCG Process
📍 Edmonton