Location: Ottawa, ON
Company: CaseMogul
Job Type: Full-Time

About CaseMogul

Are you a motivated leader with a passion for retail, technology, and customer service? CaseMogul is looking for a dedicated Retail Store Manager to lead our team in Ottawa!

CaseMogul is a rapidly growing Canadian company specializing in mobile device repairs, phone accessories, and exceptional customer service. With locations across Alberta and British Columbia, we are continuing to expand and are looking for individuals who want to grow with us.

Our mission is to provide customers with high-quality repairs, innovative products, and outstanding service while creating an environment where our team members can continuously learn, improve, and succeed.

About the Role

As a Retail Store Manager, you will be responsible for overseeing daily store operations, driving sales performance, developing your team, and ensuring an exceptional customer experience.

We are looking for a hands-on leader who can motivate employees, identify opportunities for improvement, and take ownership of store performance.

Key Responsibilities

Sales & Performance Management

- Lead the team in achieving daily, weekly, and monthly sales targets.
- Monitor key performance indicators (KPIs) to identify opportunities for improvement.
- Coach employees on effective sales techniques, product knowledge, and customer engagement.
- Develop strategies to increase sales, improve productivity, and maximize store performance.
- Set clear expectations and hold team members accountable for their performance.

Team Leadership & Development

- Recruit, train, develop, and motivate store employees.
- Create weekly schedules to ensure appropriate staffing and operational efficiency.
- Identify individual strengths and areas for improvement through regular coaching and feedback.
- Foster a positive, collaborative, and results-driven work environment.




- Communicate company updates, expectations, and operational priorities effectively.

Store Operations & Inventory Management

- Oversee daily store operations to maintain efficiency and organization.
- Ensure inventory accuracy through regular counts, monitoring, and inventory management procedures.
- Coordinate with inventory, repair, and management teams to address operational needs.
- Ensure company policies, procedures, and standards are consistently followed.
- Maintain a clean, organized, and welcoming store environment.

Customer Service & Technical Support

- Deliver exceptional customer service and lead by example.
- Resolve customer concerns and conflicts professionally and effectively.
- Assist customers with product recommendations, purchases, and mobile device repairs.
- Perform phone repairs when required and ensure employees follow proper repair procedures.
- Identify customer needs and provide feedback to management regarding products, services, and market trends.

Qualifications & Requirements

- Previous experience in retail management, team leadership, or a supervisory role.
- Solid sales abilities with experience meeting or exceeding performance targets.
- Excellent communication, leadership, and problem-solving skills.
- Experience coaching employees and managing team performance.
- Strong organizational skills with the ability to manage multiple responsibilities.
- Comfortable working with sales targets, performance metrics, and inventory systems.




- Passion for technology, mobile devices, and customer service.
- Ability to work independently, take initiative, and make sound business decisions.
- Availability to work retail hours, including weekends as required.

Preferred Qualifications

- Experience in mobile phone accessories, electronics, telecommunications, or device repairs.
- Previous experience managing employee schedules, inventory, and store operations.
- Familiarity with mobile device repair procedures.

Our Company Values

Our Core Values – C.A.S.E.

At CaseMogul, our values define how we work, grow, and succeed together.

- C – Collaboration: We work as one team, supporting each other and achieving success together.
- A – Ambition: We strive for excellence, challenge ourselves, and continuously push for growth.
- S – Sincerity: We lead with honesty, integrity, and genuine care for our customers and teammates.
- E – Entrepreneurialism: We take ownership, embrace innovation, and turn challenges into opportunities.

Why Join CaseMogul?

- Opportunity to grow with an expanding Canadian company.
- Take ownership of store operations and contribute directly to business success.
- Develop your leadership, sales, and technical skills.
- Work in a dynamic, technology-focused retail environment.
- Be part of a collaborative team that values continuous improvement and innovation.

Apply Today!

If you are a motivated, results-driven leader who enjoys developing teams, delivering exceptional customer service, and achieving sales goals, we would love to hear from you!

Join CaseMogul and help us continue growing in Ottawa.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person

📌 Retail Store Manager & Phone Repair Technician (Ottawa)
🏢 CaseMogul
📍 Ottawa