Customer Operations Lead

On-site in Conestogo, Ontario | Full-time, Monday–Friday, 9 AM to 5 PM

About the Role:

· Next Floor Inc. is hiring a Customer Operations Lead to oversee a small team of customer service representatives.

· This is a hands-on role in a rapid-paced flooring distribution business.

· Your team will be managing the complete order cycling including logistics.

· We are located just outside Waterloo, Ontario. Learn more at www.nextfloor.net.

What You’ll Do

· Leading, training, and supporting a small team of Customer Operations Reps

· Handling customer inquiries and entering sales orders into our ERP system

· Managing the complete order cycle communicating with internal and external parties

· Managing special orders and resolving customer issues

· Securing freight quotes, choosing carriers, handling problems.





· Coordinating warehouse to warehouse transfers

· Improving processes and helping us deliver excellent service

What We’re Looking For

· Experience in customer service, ideally leading others.

· Experience with ERP/order entry systems (any kind)

· Experience in logistics is a plus.

· Great communication and problem-solving skills

· Organized, reliable, and detail-oriented

· Comfortable with spreadsheets and computer systems

Job Details

· Full-time, permanent

· On-site 4 days per week, remote 1 day per week

· Monday to Friday, 9 AM to 5 PM

· Salary: Based on experience (please include expectations with your application)

Pay: $45,000.00-$50,000.00 per year

Work Location: In person

📌 Customer Operations Team Lead (Conestogo)
🏢 Important Company of the Sector
📍 Conestogo