Medical Office Assistant (MOA)

We are seeking a reliable, organized, and professional Medical Office Assistant (MOA) to join our busy family medical practice.

The ideal candidate will have strong administrative and communication skills, be comfortable working in a quick-paced clinical environment, and have previous hands-on experience using OSCAR Pro EMR.

Mandatory Requirements

- Previous OSCAR Pro EMR experience is mandatory.
- Valid Ontario G Driver’s Licence is mandatory.
- Previous experience working as a Medical Office Assistant or in a medical/clinical office setting.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a healthcare team.
- Professional, courteous, and confidential when dealing with patients and sensitive medical information.
- Comfortable using computers, email, fax, scanning, and other office systems.

Please note: Applicants without OSCAR Pro experience and a valid G Driver’s Licence will not be considered.

Responsibilities

- Greet patients and provide professional front-desk support.
- Answer and manage incoming telephone calls.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Register new patients and update demographic information.
- Manage incoming and outgoing referrals.
- Fax, scan, upload, and appropriately file medical documents.
- Process incoming laboratory, imaging, hospital, and specialist correspondence.
- Use OSCAR Pro EMR for appointment management, patient records, messaging, document management, and other administrative functions.
- Communicate with pharmacies, hospitals, laboratories, specialists, and other healthcare providers when required.




- Assist physicians with administrative tasks and follow-up requirements.
- Manage forms, letters, medical records requests, and other patient documentation.
- Maintain accurate and confidential patient records.
- Assist with general office organization and administrative duties.
- Help maintain an efficient patient flow throughout the clinic.
- Perform other duties as required to support the day-to-day operation of the medical practice.

Preferred Qualifications

- Medical Office Administration diploma or equivalent training.
- Experience working in a family medicine or primary care clinic.
- Knowledge of Ontario healthcare processes and medical terminology.
- Familiarity with referrals, specialist correspondence, laboratory/imaging reports, and medical forms.
- Strong attention to detail and ability to prioritize competing tasks.
- Previous experience working in a busy multi-physician clinic is an asset.

What We Are Looking For

We are looking for someone who is:

- Dependable and punctual.
- Friendly and professional with patients.
- Highly organized and detail-oriented.
- Able to remain calm and efficient during busy periods.
- Comfortable taking initiative and solving routine administrative problems.
- Respectful of patient confidentiality.
- A strong team player with a positive work ethic.

Experience and Licence

OSCAR Pro: Required
Medical office experience: Preferred
Ontario G Driver’s Licence: Required

Qualified applicants are invited to submit their resume outlining their relevant medical office and OSCAR Pro experience.

Pay: $18.00-$21.00 per hour

Benefits:

- Extended health care
- Flexible schedule
- On-site parking

Experience:

- Oscar: 2 years (required)

Work Location: In person

📌 Medical Office Assistant (Whitby)
🏢 Valleyview Medical Centre
📍 Whitby