Server

Location: PAI Square One, Mississauga, Ontario
Department: Front of House
Reports to: Service Manager
Employment type: Part-time

About Us

By Chef Nuit Hospitality is home to award-winning restaurant concepts including PAI, Kiin, Sukhothai, Thai Tavern, Chaiyo by PAI, Makilala, and UP Events. Our restaurants bring people together through exceptional food, warm hospitality, and memorable guest experiences.

Led by Chef Nuit Regular, PAI celebrates the authentic flavours of Northern Thailand through traditional recipes, fresh ingredients and time-honoured cooking techniques. We’re a community built on a shared love for hospitality and teamwork, where people can learn, develop their skills and grow their careers.

We’re growing our PAI family! As we get ready to open our doors at Square One, we’re looking for passionate, hardworking people to join our opening team. Whether you’re building on your hospitality experience or pursuing a career in guest service, you’ll help bring the flavours and welcoming spirit of PAI to our guests.

Position summary

The Server provides warm, attentive and knowledgeable service throughout each guest’s visit. This role guides guests through PAI’s food and beverage menus, takes and enters orders accurately, coordinates with the kitchen and bar, and maintains an organized section. Working closely with the front of house team, the Server helps deliver an enjoyable dining experience while following PAI’s service, food safety and responsible alcohol service standards.

Key responsibilities

- Welcome guests promptly, introduce the menus and explain the dining experience, daily features and unavailable items
- Develop a thorough knowledge of PAI’s dishes, ingredients, preparation methods, spice levels and beverage offerings
- Answer menu questions and recommend dishes, beverages and suitable pairings based on guest preferences
- Explain portion sizes and shared dining options to help guests select and coordinate their meals
- Ask about food allergies and dietary restrictions,



record requests accurately and confirm modifications with the kitchen or manager before placing an order
- Take food and beverage orders accurately and enter them promptly in the point-of-sale system, including seat numbers, modifications and allergy alerts
- Coordinate with the kitchen, bar and support staff to manage meal timing and communicate changes or delays
- Verify dishes and beverages against orders before serving, and follow procedures for identifying allergy-related orders
- Deliver food and beverages safely, identify dishes for guests and check that orders meet their expectations
- Monitor the assigned section, refill water, clear used items and respond promptly to guest requests
- Recognize service concerns, address them within the role’s authority and involve the Service Manager when additional support is required
- Follow responsible alcohol service procedures, check identification, monitor consumption and involve management when service concerns arise
- Prepare accurate bills, process payments and follow procedures for split bills, discounts, voids and cash reconciliation
- Set up and maintain tables, service stations, utensils, glassware and other supplies before and during service
- Clear, clean and reset tables efficiently while coordinating with hosts and support staff
- Use point-of-sale terminals, payment devices, trays and other assigned service equipment safely and correctly
- Follow safe food handling, hygiene and sanitation procedures, including the safe handling of utensils and glassware
- Keep dining areas and service stations clean and organized, and report spills, breakage, equipment faults and other hazards promptly
- Complete opening and closing checklists,



assigned side duties, scheduled team meetings and required training
- Communicate respectfully with colleagues and perform other related duties as assigned by the Service Manager or management

Qualifications and skills

- Previous serving experience in a full-service restaurant; approximately one year of experience preferred
- Valid Smart Serve certification required
- Strong guest service skills and the ability to provide warm, attentive and professional service
- Ability to learn and explain Thai dishes, ingredients, spice levels and beverage offerings accurately
- Knowledge of responsible alcohol service, safe food handling and allergy precautions
- Experience taking orders, using point-of-sale systems and processing payments accurately
- Ability to manage multiple tables, prioritize tasks and coordinate service during busy periods
- Ability to follow service standards, order details, guest requests and opening and closing checklists accurately
- Clear communication and the ability to work effectively with kitchen, bar and front of house colleagues
- Attention to detail, reliability and punctuality
- Positive, respectful approach to teamwork and openness to feedback and learning PAI’s menus and procedures

Schedule and working conditions

- Part time. Weekly hours may vary based on operational needs. A set number of hours is not guaranteed
- Comfortable working evenings, weekends, and holidays as required
- Work is performed on site in a busy restaurant with noise, crowded service areas and changing service demands
- Duties involve standing and walking for extended periods, reaching, bending and carrying trays, dishes, beverages and service supplies, with accommodation where required

Accessibility and inclusion

We welcome applicants from diverse backgrounds. Accommodations are available during the recruitment process. Please let Human Resources know if you require support to participate.

Pay: Up to $17.95 per hour

Work Location: In person

📌 Server (Mississauga)
🏢 PAI Square One, Mississauga, ON
📍 Mississauga