About Krest One Dental

Krest One Dental Inc. is a growing dental corporation supporting multiple dental clinics across Ontario. Our clinics provide a full range of dental services, including general dentistry, cosmetic treatments, implants, and emergency care.

We are committed to operational excellence, solid patient experiences, and providing our clinic teams with the resources and support they need to succeed. About the Prospect

About the Opportunity

Krest One Dental is seeking an experienced and motivated Lead Dental Administrator to oversee front-office operations, support and guide the administrative team, and ensure an exceptional patient experience. The ideal candidate will have strong dental administration skills, leadership abilities, and a focus on clinic efficiency, team collaboration, and achieving operational goals.

Key Responsibilities

Clinic Operations & Administration

- Oversee daily administrative operations, including opening and closing procedures, office organization, inventory, and supply management.
- Maintain accurate patient records, documentation, and office correspondence while ensuring confidentiality.
- Ensure the clinic remains organized, professional, and ready for daily operations.
- Conduct daily administrative audits to ensure accuracy, compliance, and adherence to clinic procedures.

Patient Care & Scheduling

- Welcome patients and provide excellent customer service by addressing inquiries, concerns, and complaints professionally.
- Schedule, confirm, and manage appointments, cancellations, and reminders to maintain an efficient and productive schedule.




- Coordinate patient flow and provider schedules to optimize clinic operations and minimize delays.
- Conduct daily scheduling audits to identify gaps, errors, and opportunities to improve provider utilization and clinic productivity.

Insurance, Billing & Financial Administration

- Verify insurance coverage, submit claims, and follow up on outstanding claims.
- Assist with billing inquiries, payments, patient balances, and account reconciliation.
- Conduct daily insurance and billing audits to verify accuracy, identify discrepancies, and ensure compliance with clinic procedures.
- Monitor collections and support the achievement of clinic financial goals.

Team Leadership & Staff Coordination

- Provide day-to-day guidance and support to dental administrative staff.
- Assist with staff scheduling, onboarding, training, and performance management.
- Coordinate with dentists, hygienists, dental assistants, and management to ensure effective communication and teamwork.

Clinic Performance & Business Development

- Monitor clinic productivity, appointment utilization, collections, and other key performance indicators (KPIs).
- Prepare, generate, and review daily end-of-day reports covering production, collections, appointments,



and other relevant clinic performance metrics.
- Identify discrepancies, address operational issues, and report concerns to management as required.
- Identify opportunities to improve operational efficiency, patient satisfaction, and clinic performance.
- Support patient retention, marketing initiatives, referral programs, and promotional activities as required.

Compliance, Privacy & Safety

- Ensure compliance with company policies, PHIPA, infection prevention and control (IPAC), and applicable workplace health and safety requirements.
- Maintain confidentiality of patient, employee, and company information.
- Follow established clinic procedures and support a safe, compliant working environment.

Other Duties

- Provide operational support across clinic functions and perform additional administrative and leadership duties as assigned by management.

Equal Opportunity & Accommodations

Krest One Dental Inc. is an equal opportunity employer committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for applicants participating in the recruitment and selection process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This vacancy is for an existing position within the organization.

Pay: $22.00-$28.00 per hour

Application question(s):

- Are you legally eligible to work for any employer in Canada?
- How many years of experience do you have working in a dental clinic?

Work Location: In person

📌 Lead Dental Administrator – Dental Clinic (Toronto)
🏢 Krest One Dental
📍 Toronto