Job Type

- Full-time

Description

The Haus Experience Supervisor is a hands-on working supervisor responsible for coordinating the daily activities of the Haus Experience Service (HES) team across Front Desk and Lüft Café & Bar.

This position works alongside the team, serving guests, supporting check-ins, preparing beverages, and assisting with food service while providing clear direction, coaching, and follow-through. The supervisor assigns daily tasks, coordinates shift coverage, checks work quality, and reinforces consistent service standards.

Success requires practical experience in hotel guest services and hospitality food and beverage operations, including restaurant and bar service, robust working knowledge of MEWS PMS, and confidence using food and beverage POS systems.

Working under the direction of the General Manager, and in coordination with the Operations Manager,



the supervisor ensures the team is prepared, supported, and accountable for delivering a welcoming, efficient, and consistent guest experience.

Key Responsibilities

- Supervise daily Front Desk activities and work scheduled operational shifts alongside the HES team.
- Conduct shift briefings, assign responsibilities, and ensure complete, accurate handovers.
- Review arrivals, departures, room assignments, special requests, and outstanding guest matters.
- Coordinate room readiness with Housekeeping and communicate maintenance needs promptly.
- Use MEWS to process and verify reservations, check-ins, check-outs, payments, folios, and approved billing adjustments.
- Check reservation accuracy, outstanding balances, and

📌 Front Desk Supervisor (Canada)
🏢 Gravity Haus
📍 Canada