What we do.

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

Who we are.

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.

Providing the absolute best customer experience is always our top priority.

Forget the 45 minute hold times- we average 1 minute wait times to reach a live technical support specialist.





And while that's unheard of in telecommunications- so is our proactive Customer Success team who maintain a 1% customer churn rate in an industry where over 20% is the norm.

About the role.

As a member of the Onboarding & Fulfillment Team, you share responsibility for the long-term retention of net2phone Canada clients. The goal of every interaction is to exceed expectations and recognize risks, as well as opportunities.

Order Fulfillment Specialists fulfill client requests in accordance with our internal SLA. You will work with all Client Services teams to ensure clients are taken care of in a friendly and productive manner.

What you'll do.

- Process Client Orders: Fulfill client requests and complete customer orders for additional services in accordance with internal SLAs.
- Manage

📌 Order Fulfillment Specialist (Ottawa)
🏢 net2Phone Canada
📍 Ottawa