Compensation Pay Range:$25.26-$31.04Job Description:If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.
Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years.



For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
POSITION SUMMARYThe Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
MAIN RESPONSIBILITIESPatient Registration:Create current patient profiles in EPICPatient registration in Cadence (Epic Hyperspace) in accordance to registration standardsReferral ManagementInput electronic referrals in Epic Referral Management and update referrals according to triageScan referrals into Epic with appropriate naming conventionPatient SchedulingSchedule new patients from workqueues according to priority and wait times.
Schedule return patients from recall list and follow-up workqueues according to required follow-up dateSchedule interpreters for families as requiredSchedule clinic orders and manage order workqueuesClinic check-insGreet patient and parent(s). Verify demographic information in accordance to registration procedures.




Interpret MOH Eligibility and make updates in patient record accordinglyCollect self-pay payment and complete Fee For Service formCollect fees as requiredClinic check-outsComplete check-outs and schedule follow up appointments or put patients on recall lists/ workqueuesMonitoring patient lists and workqueuesMonitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlistIn consultation with clinical staff , implement visit cancellation and rebookingPatient and family centered careReceive incoming telephone calls and respond to patient inquiries. Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
Communication with clinical team through InbasketTelephone communication and telephone messaging within CHEO established policies/proceduresTelephone pre-visit screening for infection controlUtilize Epic to notify clinicians of patient arrivalAppointment confirmation and follow-up from automated systemPatient/family direction and public relationDirect patients/families to a designated location within the hospitalSupporting clinic operationsRequest patient files from medical records, as appropriate.
Ensure that progress notes and sheets are available and stamped with the right date, where required.
Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones.
Maintain an inventory of stock.
Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
Maintenance and ordering of clinic supplies.
Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate locationRetrieve labels for specimens.
Training and OrientationOrientation of volunteersOrientation of clerical staff to clinics and on

📌 Patient Service Clerk, Emergency Department (Canada)
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