Business Services Manager (Long-Term Care)

Location: Ontario, Canada
Employment Type: Full-Time

Position Overview

The Business Services Manager is an integral member of the leadership team and is responsible for overseeing the financial and administrative operations of a long-term care home. This includes payroll, benefits administration, accounts payable and receivable, resident billing, occupancy monitoring, procurement, and office administration.

Working closely with the Home Administrator and other members of the leadership team, the Business Services Manager ensures compliance with applicable legislation, regulatory requirements, organizational policies, and operational standards. The successful candidate will contribute to continuous improvement initiatives, promote a positive workplace culture, and support the delivery of high-quality, person-centered resident care.

Key Responsibilities

Payroll and Benefits Administration

- Prepare, process, and submit accurate bi-weekly payroll.
- Administer employee benefits, including enrolments, changes, inquiries, documentation, and benefit statement reviews.
- Address and resolve employee payroll and benefits concerns promptly.
- Maintain accurate payroll and employee records while ensuring confidentiality and compliance with applicable requirements.

Financial Management and Administration

- Assist with the development and monitoring of office administration budgets.
- Monitor expenditures, investigate budget variances, and implement appropriate corrective actions.
- Oversee accounts payable, ensuring invoices are accurately coded, appropriately approved, and paid on time.
- Manage accounts receivable, including resident account setup and closure, billing documentation, and payment tracking.
- Monitor and follow up on overdue resident accounts to support timely collections.
- Oversee resident billing for accommodation charges, uninsured services, and other applicable fees.
- Manage petty cash, resident trust funds, bank deposits, and related financial controls.
- Coordinate month-end and year-end financial and administrative activities.
- Prepare financial, payroll, and operational reports as required.

Occupancy and Resident Financial Services

- Monitor occupancy levels and support initiatives to achieve and maintain occupancy targets.




- Monitor preferred accommodation occupancy and identify opportunities to optimize revenue.
- Coordinate resident admissions, move-ins, and discharges, ensuring all required documentation is completed.
- Assist residents and families with financial inquiries and information about available financial assistance options.
- Respond to concerns from residents, families, vendors, and other stakeholders, resolving issues professionally and implementing action plans where required.

Procurement and Office Administration

- Oversee procurement, purchasing, receiving, inventory, and office supply management.
- Maintain organized and accurate records for resident files, employee files, payroll, and financial transactions.
- Provide general administrative support for the day-to-day operation of the home.
- Provide reception and clerical coverage as required, including assuming Unit Clerk duties when necessary.
- Ensure administrative systems and processes operate efficiently and accurately.

Leadership, Compliance, and Resident Experience

- Collaborate with the Home Administrator and leadership team to support operational goals, strategic initiatives, and continuous improvement.
- Ensure compliance with applicable long-term care legislation, regulations, occupational health and safety requirements, collective agreements, and organizational policies.
- Build positive working relationships with residents, families, employees, physicians, unions, government representatives, community agencies, and other stakeholders.
- Participate in multidisciplinary care conferences, leadership meetings, and strategic planning activities as required.
- Promote resident rights, dignity, choice, and person-centred care.
- Maintain a visible presence throughout the home and participate in resident-focused activities, including meal participation as required.
- Participate in the on-call management rotation.
- Provide hands-on resident assistance when required,



within the individual's training, competence, and applicable policies.
- Perform other related duties as assigned.

Qualifications and Experience

- Post-secondary diploma or degree in Business Administration, Office Administration, Accounting, or a related field.
- Minimum of three years of experience in office administration, including full-cycle payroll processing and accounts payable and receivable management.
- Experience in a long-term care home, retirement residence, healthcare, or another regulated care environment is an asset.
- Knowledge of Ontario long-term care legislation and regulations, including the Fixing Long-Term Care Homes Act, 2021, and applicable regulations.
- Solid financial administration, organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to build positive relationships with residents, families, employees, and external stakeholders.
- Ability to manage competing priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office and electronic documentation systems. Experience with PointClickCare or similar healthcare systems is an asset.
- Demonstrated professionalism, discretion, and ability to handle confidential financial, resident, and employee information.
- Commitment to resident-centred care and supporting the needs of the senior population.
- Ability to provide a satisfactory vulnerable sector check and TB screening, as required.

Working Conditions

- Primarily based within a long-term care home, with regular interaction with residents, families, employees, and external stakeholders.
- Requires extended periods of computer work, administrative duties, and participation in meetings.
- May involve emotionally challenging situations, including conflict resolution and end-of-life circumstances.
- May involve light to moderate physical activity and occasional exposure to biohazards or interactions with residents experiencing cognitive impairment.
- Requires ongoing learning to maintain knowledge of regulatory requirements, best practices, and technology.
- Participation in an on-call management schedule may be required.

Pay: $55,000.00-$60,000.00 per year

Work Location: In person

📌 Business Services Manager (Long Term Care) (Belleville)
🏢 Power Staffing Solutions
📍 Belleville