Ref# 26COP144

1 ‑ Temporary Full Time ‑ Client Specialist

Finance Patient Billings

It is a condition of this posting that your home unit can accommodate your temporary absence in the event

you are successful.

Why Join Us?

· Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the

efficiency of our operations, in a values based team environment.

· Competitive Compensation: We offer a comprehensive benefits package and competitive salary to attract

top talent.

· Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario

Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having

access to a pension plan. We understand the importance of financial well‑being and believe that a strong

pension recognizes our employees, like you, and provides a stable foundation for your future as part of our

overall compensation package. When you join, you automatically contribute to the Plan each pay period. As

your employer, we also contribute $1.26 for every dollar you contribute.

Joining our team means that you will be an integral part of achieving our mission, vision and values.

Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation

and education that is responsive to the needs of the peoples of Northwestern Ontario.

Our Vision: Exceptional care for every patient, every time.

Our Values: Diversity, Compassion, Excellence, Innovation, Accountability

About the role:

The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC)

is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values

and ensures that those values guide all decisions. Creating a caring workplace for patients and families ensures





continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge,

understanding and commitment to this care philosophy.

Under the general direction of the Manager, Patient Billing, the Client Specialist, Patient Accounts is responsible for

all clerical and processing duties, patient, insurance and external agency contact in order to collect on all accounts

prior to 120 days of aging as well as other duties as may be assigned . Within defined procedures and time frames

the incumbent follows up with patients and/or insurance, confers with the Manager, Patient Billing on aged accounts,

bad debts and adjustments as necessary to collect accounts and improve processes. The critical success factor for

this position is accuracy, review, cooperation and productivity in providing overall and designated assistance to the

office.

Qualifications:

- Minimum Secondary School Graduation Diploma or equivalent.

- Excellent oral and written communication and interview skills, including pleasant disposition, tact and ability to

communicate effectively with patients and others.

- Excellent organizational skills for task completion and prioritization to meet deadlines under pressure and achieve

performance standards related to collection.

- Sound knowledge of private insurance plans and other insuring agencies is required, with previous experience in a

computerized accounts receivable/collections system.

- Proven speed, accuracy and proficiency in performing calculations and keyboarding.

- Proficiency in personal computer applications,



Excel and Word in a networked Windows environment.

- Must be bondable.

Salary Range: $28.208 to 28.879

The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets

financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory

Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of

full vaccinations approved by Health Canada to Occupational Health & Safety. Candidates will have demonstrated

adherence to the Hospital's Code of Conduct. Regular attendance at work is imperative, therefore, all applicants will

have to demonstrate a good attendance record to be considered for this position.

We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work

environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible

minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability

are available throughout the selection process. Additionally we are identified as an English/French speaking health

sciences centre and encourage bilingual candidates to apply.

If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified

individuals.

Interested applicants must submit a resume outlining relevant previous experience and training no later than

11:59p.m. on Thursday, 5 November, 2026.

Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our

website.

Posted: October 29, 2026

COPE

📌 Client Specialist-TFT Finance Pt Billing (Thunder Bay)
🏢 Thunder Bay Regional Health Sciences Centre
📍 Thunder Bay