DISPATCHING SUPPORT – Hybrid

Full-Time - 40 hours per week

Saturday & Sunday - 11am to 9pm

Monday & Wednesday - 5pm to midnight

Tuesday - 6pm to midnight

Compensation: $24.00 per hour

Schedule is subject to change with reasonable notice based on operational requirements.

COMPANY OVERVIEW

Recovery Science Corporation (RSC) operates the GPS monitoring program for Ontario’s Ministry of the Solicitor General. The program monitors individuals who are under various forms of supervision in the community, such as bail, conditional sentences, and parole. The activities required to deliver these services include Onboarding, Alerts Management, Offboarding, and Reporting.

PURPOSE

Recovery Science Corporation is looking for a highly organized, detail-oriented, and adaptable individual to join our Onboarding/Offboarding team in a Dispatching Support role.

This position entails helping keep day-to-day field operations moving by supporting scheduling, routing, communication, and task coordination. You will provide administrative and operational support to the Dispatch team and help ensure Field Technicians have the information they need to complete scheduled work efficiently.

This is a very fast-paced and demanding environment where priorities can change quickly, multiple tasks may need to be managed at the same time, and attention to detail is critical. The successful candidate will need to be able to stay organized, think on their feet, communicate clearly, and adapt quickly when operational priorities change.

Previous experience in customer service, administration, coordination, dispatch, scheduling, or another fast-paced operational environment would be a significant asset, particularly experience involving dispatching and coordination.

PRIMARY RESPONSIBILITIES

- Contact individuals participating in the GPS monitoring program to confirm appointment availability, location, and estimated arrival information for Field Technicians.
- Enter service requests and appointments into the company’s dispatch and scheduling system.
- Create and update routes based on Field Technician locations and scheduled appointments.
- Monitor incoming tasks and reorganize schedules or sequences as priorities change.
- Communicate additions, changes, and updates to Field Technicians.
- Stay connected to Dispatching Teams channels and other internal communication channels to remain current on installations, maintenance requests, and operational priorities.
- Assist with other administrative and operational tasks within the Onboarding/Offboarding department as needed.




- Participate in cross-training and take on more complex dispatch and operational functions as skills develop.

QUALIFICATIONS & EXPERIENCE

- Previous experience in customer service, administration, coordination, dispatch, scheduling, or another fast-paced operational role is a strong asset.
- Previous dispatching or coordination experience is considered a significant asset.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Strong organizational skills with the ability to efficiently manage multiple priorities.
- Strong problem-solving skills and the ability to think through changing or unexpected situations.
- Ability to work independently with minimal supervision.
- Ability to adapt quickly when schedules, tasks, and operational priorities change.
- Willingness to learn new systems, processes, and progressively more complex dispatch and operational responsibilities.
- Proficiency with Microsoft Office and the ability to quickly learn internal dispatch, scheduling, and operational systems.

COMPETENCIES

- Attention to Detail

Strong attention to detail and accuracy are essential. Small errors can have a significant impact when coordinating schedules, routes, appointments, and field operations.

- Organization

Ability to organize information, schedules, and competing priorities efficiently and effectively while maintaining accuracy in a busy environment.

- Problem Solving

Ability to identify issues, assess available options, and find practical solutions when schedules, tasks, or priorities change unexpectedly.

- Adaptability

Comfortable working in an environment where priorities can shift quickly. Ability to adjust plans and respond effectively to changing operational requirements.

- Communication

Strong verbal and written communication skills with the ability to provide clear, accurate, and professional information to Field Technicians, team members, and individuals participating in the GPS monitoring program.

- Ability to Work in a Fast-Paced Environment

The workload can be demanding, and the successful candidate must be comfortable managing multiple tasks, deadlines, and changing priorities throughout the day while remaining calm, focused, and organized.

- Teamwork





Ability to work collaboratively with Dispatchers, Field Technicians, and other members of the Onboarding/Offboarding team to support efficient service delivery.

WHO SHOULD APPLY

This position may be a strong fit if you:

- Thrive in fast-paced environments where priorities can change quickly.
- Enjoy coordinating schedules, people, and information.
- Have excellent attention to detail and take pride in being organized and accurate.
- Are a strong problem solver who can think quickly and make practical decisions.
- Communicate clearly and professionally.
- Can remain calm and focused when workload and priorities become demanding.
- Are adaptable and comfortable adjusting your approach as operational needs change.
- Have previous experience in dispatching, scheduling, coordination, administration, customer service, or a similar fast-paced environment.
- Are interested in developing your dispatching and operational knowledge through hands-on experience and cross-training.
- Can accommodate flexible and potentially extended hours when operational demands require.

SCHEDULE

This is a full-time position with a schedule of Saturday and Sunday, 11:00am-9:00pm, Monday and Wednesday, 5:00pm-12:00am, and Tuesday, 6:00pm-12:00am. Scheduling is subject to extension as needed until all assigned jobs and tasks are completed, based on operational requirements.

COMPENSATION

$24.00 per hour

- Successful applicants will be required to complete background checks following a conditional offer of employment. These checks require a minimum of five (5) years of credit history and the use of a personal credit card for identity verification.

This position is for an existing vacancy.

Recovery Science is an equal-opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations, and every effort will be made to meet your needs.

Pay: $24.00 per hour

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have reliable and secured internet suitable for work from home?
- Do you have prior experience working fast-paced shift-based environments?
- Do you have a required minimum of five (5) years of Canadian credit history and the use of a personal credit card for identity verification?

Work Location: Hybrid remote in Etobicoke, ON

📌 Dispatching Support (Etobicoke)
🏢 Recovery Science
📍 Etobicoke