POSITION SUMMARY

The Manager, Registration is responsible for providing leadership to the Registration and Compliance Team. This position oversees the team responsible for ensuring compliance with Regulation through the registration of companies required to participate in ARMA programs and the enforcement of reporting completeness and accuracy by registered parties.

REPORTS TO: Director, Registration

CORE RESPONSIBILITIES

Leadership

- Lead, coach, and mentor the Registration and Compliance team while nurturing strong relationships with all employees and senior management.
- Develop and foster a culture focused on high-performing teams by developing and supporting growth plans, individual objectives, effective communication channels and performance feedback.
- Support the team and the organization through the development of cohesive relationships with cross- functional departments, and recommend innovative practices, processes, and systems improvements.
- Be a positive role model and change agent and lead by example to engage, empower and influence the Registration and Compliance Team.
- Develop and implement a strategy to cross-train team members to provide support and backup during any staff absences and to enrich staff development opportunities.
- Supervision and planning of the Registration and Compliance Team activities including but not limited to budget, diversity, and resource management.

Department Management, Compliance and Optimization

- Develop, maintain and enforce a robust set of policies and procedures to identify and register obligated organizations under the governing Regulations for ARMA’s programs, and for programs managed for other jurisdictions.
- Develop, maintain and enforce a robust set of policies and procedures to support compliance with governing Regulation by registered parties, including mandatory reporting, payment of amounts owed, or other regulatory requirements.
- Develop the annual compliance review plan to meet the objectives established in conjunction with the Director, Registration.
- Provide oversight and/or approval for audit files and registrant account transactions, including compliance review results, first remittances by new registrants, adjustments to previously submitted reporting, file inactivations, interest waivers, write-offs, etc. Provide recommendations on items requiring approval by senior management or the Board / Board Committees.
- Manage the Assessment Hearing function for ARMA programs (including package preparation, presentation of request / files for Committee consideration, hearing attendance, etc.)
- Participate in the product clarification process, based on ARMA’s Product Clarification Process and NWT government guidelines, as required.
- Prepare departmental updates as required for Board, Committee and Advisory Council reports.
- Oversee and provide direction on departmental functions and processes to support compliance (e.g.



annual supplier file updates, registration renewal process for NWT program).
- Manage contracts with external consultants engaged for the development or delivery of registration and compliance activities (e.g. potential registrant search, etc.).

Stakeholder Engagement

- Oversee, with input from the Director, Brand and Marketing, communications to registered parties on matters associated with environmental fees and reporting.
- Communicate with recycling programs in other provinces regarding common registration and compliance issues related to the relevant recycling industries.
- Prepare and deliver registration and compliance presentations to ARMA partners, including CATRA (Canadian Association of Tire Recycling Associations), NUOMAAC (National Used Oil Material and Antifreeze Advisory Council), etc.
- Develop and maintain positive working relationships and effective communication with registered companies, service providers, and other stakeholders.

Financial Compliance

- Provide input into annual budget process for registration and compliance activity and adhere to the budget throughout the year.
- Complete departmental budget variance analysis and reporting.
- Ensure proper procurement and contracting processes and practices are followed.
- Review and approve department travel and expenses in accordance with organizational policy.
- Maintain adequate documentation following all records retention and document management practices.

Other Duties

- Maintains an understanding of and adheres to Alberta Recycling policies, procedures, and standards.
- Contributes to a positive and safe culture by modeling the organizational values and leadership behaviors.
- Perform other job-related duties and assists other team members, as required.

CORE COMPETENCIES

Education & Experience

- Required advanced professional knowledge in business administration, program management with several years of senior level experience.
- A minimum of five (5) years of related leadership experience. (Equivalent combinations of education and experience will be considered)
- Experience using Office 365 applications, in particular Excel and Power BI with strong to advanced skill, and the ability to become familiar with firm-specific programs and software.
- Demonstrated management and leadership skills including the ability to delegate tasks and responsibilities.
- Demonstrated analytical ability with the ability to examine issues from multiple viewpoints and a keen eye for identifying anomalies.




- Demonstrated ability to work with internal and external stakeholders to address issues.
- Proven time management, decision-making and problem-solving skills.
- Flexibility in adapting to changing priorities.
- Strong ability to communicate with people both verbally and in writing.
- Qualified attitude and demeanor when interacting with potentially adversarial individuals, with an aim towards understanding, education and cooperation towards common goals.

Knowledge, Skills & Abilities

- Leadership & Navigation: Uses information, personnel, time, and other resources necessary effectively and efficiently to accomplish tasks within the parameters of organizational hierarchy, processes, systems, and policies and establishes appropriate courses of action for self, teams, and individuals to accomplish specific goals. Motivates team and provides coaching and assistance as required.
- Strategic Thinking: Understands the strategic relationship between effective financial, risk and compliance management and core business functions.
- Technical Capability: Knowledge of principles, practices, and functions of effective operational management and proven experience leading operational planning and reporting.
- Business Acumen: Understands and applies information to contribute to the organization’s strategic plan leveraging business knowledge, strategic agility, systems thinking, and metrics/analytics to measure performance.
- Communication Proficiency: Provides clear, concise information to others in verbal, written, electronic and other communication formats. Listens actively and ensures effective communications throughout the organization.
- Critical Evaluation: Uses critical thinking and problem solving to assess and interpret information to make business decisions and recommendations.
- Relationships Management: Builds engaging relationships will all organizational stakeholders through trust, teamwork, and direct communications. Demonstrates approachability and openness.
- Ethical Practice: Integrates core values, integrity and accountability throughout all organizational and business practices and acts with personal, professional, and behavioral integrity.

All employees are subject to a pre-employment Background Check, and employment is contingent upon successful clearance results. ARMA is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law.

Benefits:

- Commuter benefits
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Application question(s):

- Are you located in Edmonton, Alberta, Canada?
- Are you legally authorized to work in Canada?
- Are you willing to undergo a background check in accordance with local laws/regulations?

Work Location: In person

📌 Manager, Registration (North Central Edmonton)
🏢 Alberta Recycling Management Authority
📍 North Central Edmonton