Utility Account Coordinator – Property Management

Job Summary

We are seeking a highly organized, proactive, and dependable Utility Account Coordinator to join our busy property management team, with a primary focus on utility redirections and account management.

This role involves coordinating utility-related matters for multiple properties, including opening new accounts, resolving billing issues, managing condo fees, following up with utility providers, and finalizing accounts when properties are sold.

The successful candidate must be comfortable managing a high volume of emails, handling multiple tasks simultaneously, and working within tight, time-sensitive deadlines. A strong sense of urgency, excellent prioritization skills, and the ability to respond promptly to incoming requests are essential.

Exceptional organizational skills, attention to detail, accountability, and proactive follow-through are critical to success. The ideal candidate will take ownership of their workload, maintain accurate records, anticipate next steps, and ensure all outstanding matters are followed through to resolution within the required timelines.

Key Responsibilities

- Utility Account Management: Contact utility providers to establish new accounts and coordinate utility redirections, including gas, hydro, water, and applicable condo fees.
- High-Volume Email Management: Manage a large volume of incoming and outgoing emails from internal staff, utility companies, clients, and solicitors, ensuring timely responses and appropriate follow-up.
- Time-Sensitive Requests: Identify and prioritize urgent matters, monitor deadlines, and take prompt action on requests related to property transactions, account openings, billing issues, and account closures.
- Problem Resolution: Investigate and resolve utility-related issues, including incorrect bills, account discrepancies, outstanding charges, and other account-related concerns.
- Account Follow-Up:



Proactively follow up with utility providers to confirm that accounts have been established correctly and that outstanding requests are addressed within the required timelines.
- Account Finalization: Coordinate the timely finalization and closure of utility accounts when properties are sold, ensuring all necessary steps are completed accurately.
- Client and Solicitor Communication: Communicate professionally and efficiently with clients, solicitors, utility companies, and internal team members to resolve inquiries and coordinate account-related matters.
- Record Keeping and Tracking: Maintain accurate records of account statuses, outstanding requests, deadlines, and follow-up actions to ensure all matters are monitored through to completion.
- Prioritization and Organization: Manage competing priorities in a fast-paced environment, ensuring urgent matters receive immediate attention and routine tasks are completed within required timelines.

Qualifications, Experience and Requirements

- Experience: Minimum of 3 years of relevant work experience in an administrative, account coordination, customer service, or similar office-based role.
- High-Volume Workload Management: Demonstrated experience managing a high volume of emails, multiple competing priorities, and time-sensitive deadlines.
- Microsoft Office Proficiency: Proficiency in Microsoft Outlook and Word is essential. Strong Outlook skills, including organizing emails, using folders and flags, setting reminders, and tracking follow-ups, are particularly significant.
- Exceptional Organizational Skills:



Ability to manage multiple accounts and outstanding tasks simultaneously while maintaining accurate records and ensuring deadlines are met.
- Urgency and Prioritization: Strong ability to recognize urgent requests, assess competing priorities, and take timely action without compromising accuracy.
- Attention to Detail: Excellent accuracy when handling account information, billing details, property information, correspondence, and transaction deadlines.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally with utility providers, clients, solicitors, and colleagues.
- Problem-Solving Abilities: Ability to investigate discrepancies, resolve account issues, identify potential problems, and escalate urgent matters when necessary.
- Independence and Accountability: Ability to work independently, take initiative, manage responsibilities with minimal supervision, and follow tasks through to completion.
- Workload Management Under Pressure: Ability to remain organized, focused, and accurate in a fast-paced, deadline-driven environment.
- Relevant Industry Experience: Experience with utility accounts, property management, billing, or account administration is an asset.

The ideal candidate is exceptionally organized, detail-oriented, proactive, and responsive, with a proven ability to manage a high volume of emails and time-sensitive responsibilities.

They understand the importance of urgency, accurate account management, and consistent follow-up. They can independently assess priorities, anticipate potential issues, manage multiple outstanding tasks, and ensure important deadlines are not overlooked.

We are looking for someone who takes ownership of their work, demonstrates initiative, remains composed under pressure, and consistently follows through until each matter is resolved.

Pay: $20.00-$24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Utility Account Coordinator (Markham)
🏢 MFS Property Services
📍 Markham