Marketing & Operations Coordinator

FIN IP Group & DL Vacation Rentals | Ottawa, ON | Full-time, in office
$57,200 to $72,800 + bonus | Occasional travel to Naples, Florida

Run the show, behind the scenes and online

This isn’t a typical marketing job. You’ll help run a luxury vacation rental business, from making sure every guest has an amazing stay to keeping five pool homes in top shape. You’ll also be the creative voice that fills our calendar with bookings. On top of that, you’ll help a financial advisory firm that works with Fortune 500 companies grow its brand and win new clients.

One day you might be answering a guest’s question, booking a pool technician and planning next week’s Instagram posts, all before lunch. Now and then, you’ll be on a plane to Naples, Florida to inspect the homes and run photoshoots yourself.

We work AI-first. You’ll use tools like ChatGPT, Claude, Canva AI and others every day to get more done than you thought one person could.

If you’re organized, creative and love having real responsibility, keep reading.

About us

DL Vacation Rentals is an Ontario corporation that owns and manages five luxury vacation pool homes in Naples, Florida. We’ve been welcoming guests for over ten years.

FIN IP Group is a financial advisory firm specializing in intellectual property (IP) valuation, investment and monetization. We pioneered many of the IP financial services used in the industry today. Our clients include Fortune 500 companies, small and medium businesses, patent licensing companies, law firms and inventors.

What you’ll do

DL Vacation Rentals: operations

- Guest experience: Be the friendly, responsive contact for guests from booking to checkout. Answer questions, solve problems and turn good stays into 5-star reviews
- Maintenance management: Schedule and coordinate cleaners, pool service, landscapers and repair contractors, and follow up until every job is done right
- Quality control: Review cleaning and inspection reports, check the homes in person during Naples visits, and make sure every home meets our luxury standard
- Manage booking calendars, supplies and day-to-day details across all five homes
- Find affordable design upgrades and improvements that make our homes stand out





DL Vacation Rentals: marketing

- Build and lead our marketing efforts from the ground up
- Create our social media strategy, then plan, create and schedule content for Instagram and Facebook
- Bring our Naples City Guide and House Guides to life with fresh, useful content
- Write listing descriptions on Airbnb, VRBO and other platforms that win bookings
- Design email templates that guests actually open
- Improve our search results with SEO and keyword research
- Come up with new ideas for our website
- Plan and run photoshoots in Naples

FIN IP Group: grow the brand and the business

- Create and post social media content
- Help develop marketing content and grow brand recognition
- Support sales: research potential clients, help with outreach and keep leads organized
- Create sales materials, pitch decks and presentations that look sharp and professional
- Research blog ideas for the website

Across everything: put AI to work

- Use AI tools to write content, answer guests faster, research ideas and speed up everyday tasks
- Find new ways AI can save us time and improve our operations, marketing and sales

What you bring

Must-haves:

- A valid passport and the ability to travel to the United States without a visa
- Excellent written and spoken English. You’ll be the voice of our brands with guests, clients and vendors, so your writing has to be clear, polished and error-free
- Based in Ottawa and able to work in the office 5 days a week, 9 to 5
- At least 1 year of relevant experience in operations, hospitality, customer service, marketing or sales

You’ll also need:

- Hands-on experience creating Instagram and Facebook content
- Confidence with AI tools (ChatGPT, Claude, Canva AI or similar) and a willingness to keep learning new ones
- The ability to stay calm and solution-focused when something goes wrong, like a broken AC unit on a Saturday night




- Comfort managing vendors and contractors and holding them to high standards
- Comfort with Canva and similar design tools
- Good skills with MS Office (Word, Excel, PowerPoint)
- A warm, professional tone with guests
- Strong organization, attention to detail and the ability to juggle many tasks at once
- An independent, resourceful mindset and the initiative to act without being asked

Bonus points for

- Experience in Airbnb or short-term rental management
- A background in property management or hotel/hospitality management
- Knowledge of QuickBooks
- A degree or diploma in marketing, hospitality, business, graphic design, or travel and tourism
- Sales or business development experience, especially B2B
- Experience with WordPress, photography or graphic design software
- Relevant training or certificates

What you need to know

- Occasional travel to Naples, Florida. A valid passport and the ability to enter the U.S. without a visa are required
- Occasional evening and weekend work for guest needs and urgent issues, with time off in lieu

What we offer

- $57,200 to $72,800 per year plus a bonus, depending on experience
- Three weeks of paid vacation
- Paid work trips to Naples, Florida
- Free parking
- Team events and lunches
- An entrepreneurial culture where your ideas get used, not shelved
- Immediate start

To apply

Apply through Indeed with your resume and a short note (3 to 5 sentences) that answers:

Why does this role interest you, and what’s one way you’d use AI to improve a guest’s experience or help market a luxury vacation rental?

You don’t need a portfolio or work samples. We just want to hear how you think. All communication will happen through Indeed.

FIN IP Group is an equal opportunity employer that values diversity, accessibility and inclusion. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $57,200.00-$72,800.00 per year

Advantages:

- Casual dress
- Company events
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Location:

- Ottawa, ON K1S 1V7 (required)

Work Location: In person

📌 Marketing & Operations Coordinator (The Glebe)
🏢 FIN IP Group
📍 The Glebe