Position: Zoo Lights Seasonal

Department: Operations

Reports to: Assigned Department Supervisor or Manager

Rate: $18.25

Position Overview:

Join the Greater Vancouver Zoo team and help create a welcoming, festive experience for Zoo Lights guests. Seasonal team members support guest services, activities, retail and food service. Assignments are based on skills, suitability, training and event needs.

Key Responsibilities:

· Welcome guests, answer questions and provide directions and event information.

· Assist with admissions, membership services, guest checkpoints, gift shop or other assigned service areas.

· Process ticket, merchandise or food purchases accurately using point-of-sale systems.

· Support activities such as Santa photos, interactive stations, face painting or costumed character greetings, where assigned and trained.

· Assist with basic food preparation, non-alcoholic beverage service and cleaning, following food safety procedures.

· Help prepare event areas, direct guest flow and support opening, closing and cleanup duties.

· Keep work areas clean and organized, communicate concerns promptly and follow zoo safety, security and emergency procedures.

Qualifications:

· Friendly, professional communication and a strong commitment to guest service.

· Reliable, adaptable and able to work well with others in a busy event environment.

· Comfortable following instructions, learning current tasks and handling transactions accurately.

· Customer service, retail, food service, event or performance experience is an asset.

· Face painting, photography support or experience leading family activities is an asset. No formal post-secondary education is required.

Scheduling & Availability:

Event dates: Nov 26- Jan10





Zoo Lights operates from 5:00–9:00 p.m. Many shifts fall between 4:00–9:30 p.m.; some preparation and activity assignments may begin as early as 1:00 p.m. Shift lengths vary by role. Evening, weekend and holiday availability is required. Training shifts prior to event may be required. Event end date may be extended. Students, first-time job seekers and experienced applicants are welcome to apply.

Working Conditions:

Work involves extended standing and walking, indoor and outdoor assignments, cold or wet weather, crowds, amplified sound and seasonal lighting. Other related duties may be assigned.

Physical Demands:

Lifting of supplies and materials. Sitting, standing, kneeling for extended periods. Must be physically able to participate in training sessions, presentations, and meetings.

Sensory Demands:

Frequent loud noise from construction activities, mechanical equipment, and animal vocalizations. Exposure to strong scents from animals and chemical products.

Environmental Conditions:

Outdoor elements. Extreme summer and/or winter conditions and temperatures. Contact with plant and animal material which may cause allergic reactions.

The above listed tasks are the responsibilities of all Zoo Lights and Events Maintenance Staff employed by the GVZ. Maintenance General Labourers are not limited to the tasks listed above and may be required to perform additional tasks as assigned by the management team.

How to Apply:

Email your resume and availability to [email protected] with the subject line “Zoo Lights Seasonal Positions”. Include your available days, earliest start time, latest finish time, and any dates you cannot work during the event period.

Pay: $18.25 per hour

Benefits:

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

📌 Zoo Lights Staff (Aldergrove)
🏢 Greater Vancouver Zoo
📍 Aldergrove