The Client Relations & Business Development Lead is responsible for managing stakeholder relationships, delivering exceptional client service, and driving business development initiatives to support organizational growth. This role builds and maintains relationships with insurance companies, police services, and other industry partners while identifying recent business opportunities, supporting sales efforts, and ensuring the successful delivery and continuous improvement of the organization's products and services.

Key Responsibilities

- Build and maintain strong relationships with existing and prospective clients, including insurance companies, police services, and industry stakeholders.
- Lead client onboarding, training, engagement, and feedback initiatives to ensure stakeholder satisfaction.
- Identify and pursue new business opportunities, support sales initiatives, and contribute to achieving organizational growth targets.
- Develop and deliver presentations, proposals, and product demonstrations to prospective and existing clients.
- Liaise directly with insurance claims leaders, administration teams, and police administration.
- Coordinate stewardship meetings, quarterly user group meetings, conferences, tradeshows, and other industry events.
- Monitor client satisfaction, sales performance, and other key performance indicators (KPIs), preparing monthly reports on achievements, projects, and goals.
- Prepare and maintain proposals, statistical reports, marketing materials, training resources, and stakeholder communications.
- Identify industry trends, emerging opportunities, and strategies to strengthen client relationships and expand business.
- Ensure effective product and service delivery, address client concerns, and escalate issues as appropriate.
- Ensure clients comply with contractual obligations and software access guidelines.




- Collaborate with internal operations teams to enhance the client experience and improve programs, products, and services.
- Lead or support special projects, including pilot programs, operational reviews, system enhancements, and new service implementations.
- Perform other duties as assigned.

Qualifications & Requirements

- Experience in client relations, business development, sales, account management, or customer service.
- Proven ability to meet or exceed targets and develop successful client relationships.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Strong business acumen, problem-solving abilities, and a customer-focused approach.
- Ability to work independently, exercise sound judgment, and maintain strict confidentiality.
- Excellent organizational and time-management skills, with the ability to manage multiple projects and deadlines.
- Experience tracking KPIs and evaluating client satisfaction or business performance.
- Proficiency in Microsoft Office 365 and the ability to learn new technologies quickly.
- Experience in the insurance or law enforcement industries is an asset.
- Valid driver's licence and reliable access to a vehicle for business-related travel.

Working Conditions

- Standard business hours, with evening or after-hours work as required.
- Extended periods of computer use and concentration in a busy, open-office environment.
- Travel to client meetings, conferences, tradeshows, and industry events as required.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

- Dental care
- Extended health care

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a valid driver's licence and your own vehicle for transportation?

Work Location: In person

📌 Client Relations and Business Development Lead (Toronto)
🏢 Accident Support Services International
📍 Toronto