Field Supervisor – Kitchener, Ontario

Job Description

Ace Smart Technical is currently hiring an experienced and motivated Telecommunications Field Supervisor to oversee and support our fiber installation and repair operations in Kitchener, Ontario, and surrounding areas.

The ideal candidate will have 3–5 years of hands-on experience in fiber optic installation, troubleshooting, and repair, along with strong technical and leadership skills.

The successful candidate will supervise field technicians, provide technical support, monitor performance, and ensure high-quality installations and customer service.

Key Responsibilities

- Supervise, support, and provide technical guidance to I & R Technicians on the field.
- Assist technicians with complex technical issues and service escalations.
- Conduct field inspections and quality checks to ensure company and client standards are met.
- Monitor technician productivity, performance, repeat rates, and assigned KPIs.
- Train and coach technicians on installation procedures, troubleshooting, and safety requirements.
- Coordinate with Operations and Management regarding field issues and technician performance.
- Ensure proper use of fiber tools,



testing equipment, and materials.
- Perform hands-on installations and service work when required.

Qualifications & Experience

- 5+ years of hands-on experience in fiber optic installation, repair, and troubleshooting
- Strong knowledge of FTTH (Fiber to the Home), fiber splicing, testing, and telecommunications networks
- Experience using OTDR testers, optical power meters, and fiber installation equipment.
- Previous supervisory or team-lead experience preferred.
- Robust technical troubleshooting and problem-solving skills.
- Excellent leadership, communication, and customer-service skills.
- Ability to manage field priorities and technician escalations.

Must Have

- Valid Ontario driver's licence and reliable vehicle.
- Required basic tools and testing equipment.
- Ability to successfully complete a criminal background check.
- Willingness to travel throughout Kitchener and surrounding areas.

Work Location: In person – Kitchener, Ontario

Pay: From CA$60,000.00 per year

Pay: From $60,000.00 per year

Work Location: In person

📌 Field Supervisor (Kitchener)
🏢 ACE Smart Technical Solutions
📍 Kitchener