Coordinate customer orders and deliveries while using strong communication and organization skills in a customer service representative position. Support efficient service levels across operations.

This Customer Service Representative connects customers with sales, planning, production, logistics, and Finance teams. The work covers order entry, priority-based processing, carrier scheduling, and transportation appointments. It also includes customer follow-up, issue management, and service performance monitoring.

Key Responsibilities:

- Enter customer orders and process operational priorities
- Schedule deliveries with carriers and manage transportation appointments
- Handle phone calls, emails, complaints, and order follow-up
- Communicate with Costco, Loblaw, Walmart, and other key customers




- Monitor OTIF performance and identify workflow improvements

Requirements:

- Excellent spoken and written communication skills
- Solid customer service orientation and problem-solving ability
- Autonomy, attention to detail, and organizational skills
- Microsoft Office proficiency; JDE knowledge is an asset
- French and English bilingualism, plus administration diploma or equivalent experience

Apply communication, order coordination, problem-solving, and bilingual customer service skills to support reliable operational performance.

📌 Customer Service Order Coordinator (Montreal)
🏢 KIK Consumer Products
📍 Montreal