AMZ Prep powers fulfillment and logistics for some of the fastest-growing eCommerce brands. We’re looking for a senior-level Logistics Client Success Manager to take ownership of client relationships while leading operational excellence across inbound, outbound, and inventory. This person will not only be hands-on with merchant accounts but also help build and scale the client success team as we grow.

What You’ll Do

1. Own Customer Onboarding

- Lead onboarding for new merchants with confidence and structure.
- Train brands on our platforms, SOPs, and fulfillment workflows.
- Set expectations clearly and define success upfront.

2. Inbound Logistics Coordination

- Manage inbound shipments (LTL, FCL, parcel) end-to-end.
- Ensure SKUs and inventory are correctly set up pre-arrival.
- Coordinate with vendors and freight partners to prevent delays.
- Book LTL delivery appointments and enforce deadlines.

3. Outbound Order Execution

- Oversee daily outbound orders across DTC, FBA, and B2B.
- Proactively prevent delays, errors, and SLA misses.
- Coordinate outbound freight (retail, B2B, LTL).
- Act as escalation point when problems arise.

4. SLA & Performance Reporting

- Own daily/weekly/monthly SLA tracking and reporting.
- Identify bottlenecks and escalate early to leadership.
- Partner with billing and support to eliminate service gaps.

5. Inventory Oversight

- Monitor inventory health across FBA, DTC, and B2B channels.
- Flag issues such as stockouts, slow movers, and discrepancies.
- Provide accurate inventory reports to clients and internal teams.

6. Be the Voice Clients Trust

- Act as senior point of contact for 30–60+ merchants.
- Lead monthly review calls covering KPIs, challenges, and plans.
- Maintain strong relationships with client operators and executives.

7.



Build the Client Success Function

- Mentor junior team members and set standards for client ops.
- Help design playbooks, processes, and KPIs for a growing CS team.

What We’re Looking For

- 3+ years in logistics, fulfillment, or shipping operations with direct client interaction.
- Proven track record in front-facing customer success or account management roles.
- Strong background in supply chain execution (inbound, outbound, inventory, freight) would be key.
- Experience in rapid-paced, high-pressure environments where accuracy and speed matter.
- Leadership mindset...eager to build, lead, and scale a client success team.
- Advanced Excel/Sheets (pivots, lookups, reporting) and familiarity with WMS, shipping tools, or Amazon Seller Central.
- Clear communicator who thrives on proactive problem solving and accountability.

Job Type: Full-time

Pay: $60,000.00-$85,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Have you been directly responsible for monitoring SLAs, resolving operational escalations and coordinating with internal teams to resolve customer issues?
- What is your salary range?
- Have you independently led Monthly or Quarterly Business Reviews (MBRs/QBRs), including presenting performance metrics and recommendations to customers?
- Have you independently managed a portfolio of customer accounts, including responsibility for customer retention, satisfaction and account growth?
- Do you have hands-on experience reviewing customer invoices, identifying billing discrepancies and following up on outstanding accounts receivable?
- How many years of experience do you have managing customer accounts in Amazon, e-commerce, 3PL, logistics or fulfillment environments?

Work Location: In person

📌 Client Success Manager – Logistics & Fulfillment (Toronto)
🏢 AMZ Prep
📍 Toronto