About Us

Eastrock Equipment is a leading provider of heavy machinery and equipment solutions, committed to delivering top-tier service and support to our customers. We take pride in our robust industry reputation and dedication to excellence in customer service and operational efficiency. We rent, sell, service and support Furukawa Rock Drill, DEVELON, and Wacker Neuson construction products among other brands.

Job Summary

We are seeking a highly organized and customer-focused Service Writer to join our team. The Service Writer plays a crucial role in ensuring smooth and efficient service operations by scheduling service appointments, coordinating with technicians, and maintaining strong communication with customers. This position is ideal for someone with excellent organizational skills, problem-solving abilities, and a passion for delivering exceptional service.

Key Responsibilities

- Schedule and coordinate service appointments for technicians based on customer needs and service availability.
- Communicate with customers to confirm appointments, provide updates, and ensure satisfaction with service.
- Maintain and update service records, work orders, and customer information in our database.
- Assist with warranty claims, service reports, and parts orders as needed.
- Work closely with the service team to monitor job progress and address any scheduling or operational challenges.
- Ensure service department workflow efficiency by optimizing technician assignments and minimizing downtime.
- Handle customer inquiries and resolve service-related issues in a professional and timely manner.




- Support service managers and technicians with administrative tasks as required.

Qualifications & Skills

- Previous experience in a service coordinator, dispatcher, or customer service role (preferably in the equipment, construction, or automotive industry).
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and service management software.
- Ability to multitask and prioritize in a quick-paced environment.
- Problem-solving skills and a proactive approach to customer service.
- Knowledge of heavy equipment, machinery, or mechanical services is an asset but not required.

Benefits

- Competitive salary based on experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and career advancement.
- Supportive and team-oriented work environment.

How to Apply

If you are a motivated individual with a passion for service coordination and customer satisfaction, we would love to hear from you! Please submit your resume and a brief cover letter detailing your experience.

Job Type: Full time

Pay: $17.93-$27.50 per hour

Expected hours: 40 per week

Benefits:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Ability to commute/relocate:

- Vars, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

- service department: 1 year (preferred)

Language:

- English/French (preferred)

Work Location: In person

📌 Service Writer (Vars)
🏢 Eastrock Equipment
📍 Vars