Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.

Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD disability claims. The role requires solid business acumen, strategic mindset, and execution focus to ensure consistent application of proactive, evidence-based disability management practices that improve recovery, sustainable return-to-work outcomes, customer experience, and plan sponsor value. The Manager leads and develops high-performing teams, fosters strong internal and external partnerships,



and drives continuous improvement initiatives aligned with Medavie Blue Cross's disability management strategy and Curated Care model. The role may provide leadership for specialized claim pathways, including mental health and other complex disability segments, while ensuring operational excellence, risk management, and consistent customer outcomes.

Leadership & Execution

Oversees the implementation and the application of all programs/processes related to the management of STD & LTD claims including specialized areas such as mental health and complex disability management. Applies strong business acumen to balance quality, cost, duration, and risk while maintaining a customer‑focused approach. Ensures accountability for results through disciplined execution, performance monitoring, and timely decision‑making. Provides leadership and operational oversight for specialized disability management practices, including evidence-based mental health strategies designed to improve recovery and sustainable return-to-work outcomes.

Strategy, Improvement & Change Leadership

Demonstrates a strategic mindset by identifying trends, risks, and opportunities to improve recovery and RTW outcomes across all disability segments, including mental health. Leads initiatives that reduce claim duration, escalation exposure, and variability, using data and evidence to drive decisions. Facilitates change by guiding teams through new practices, models of care,



mental health programs and process improvements while maintaining engagement and focus.

Stakeholder Engagement, Communication & Partnership

Delivers operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners including insights related to mental health and complex disability trends. Demonstrates engaging communication, translating complex information into clear, actionable insights. Builds trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes and customer experience.

People Leadership, Coaching & Talent Development

Leads on workforce planning, recruitment, performance management, and succession planning. Coaches and develops others, strengthening leadership capability, technical expertise, and readiness for future roles. Creates an inclusive, accountable environment that supports performance, development, and adaptability during change. Fosters a culture of continuous learning and evidence-based disability management to build organizational capability in emerging areas of practice, including mental health.

What You Bring

- A bachelor’s degree in a relevant program and/or a combination of relevant work experience.
- Minimum of 10 years’ experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
- Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams.
- Demonstrated track record of coaching, developing, and performance‑managing leaders and individual contributors, with a focus on building future leadership capability.
- Proven experience l

📌 Manager Case Management Services (Montreal)
🏢 Medavie
📍 Montreal