About Us

Over The Edge Design and Print is a professional B2B print shop in downtown Vancouver, steps from the Vancouver Convention Centre. We are a small, close-knit team producing everything from business cards and booklets to large-format signage, using Konica Minolta digital presses and HP Latex and Mutoh UV wide-format printers.

Why Join Us

- Monday to Friday daytime schedule – no evenings or weekends
- Permanent, full-time position
- Hands-on training in digital press operation and colour management
- Downtown location close to SkyTrain
- A small team where your work is visible and valued

A Day in This Role

You will start the day reviewing incoming files and the production queue, then move between the front counter, phone and email, preparing files and running jobs on our digital presses. Before any job leaves the shop, you are the final set of eyes making sure it is right. At the end of the day, you complete the daily close-out.

Responsibilities

1. Customer Service

- Answer phone calls, greet walk-in clients, and respond to email inquiries.
- Provide quotes for standard products using our price list.
- Create and update work orders in our production system (PrintSmith Vision).

2. Prepress

- Preflight client artwork (bleed, CMYK, resolution, fonts).
- Make basic file corrections and set up imposition for small-format jobs using Adobe Acrobat Pro and Illustrator.
- Pass complex file issues to the Store Manager.

3. Digital Printing & Colour Management

- Operate our Konica Minolta digital presses.
- Perform colour calibration and manage printer profiles and paper settings.
- Carry out routine maintenance on small-format equipment.

4. Quality Control





- Act as the final checkpoint before production and delivery.
- Identify issues in files or job setup and communicate them clearly. Escalate concerns to senior staff following our internal approval workflow before halting production, to avoid errors and material waste.

5. Daily Close-Out

- Complete the end-of-day close-out, including reconciling the day's payments.

6. Finishing Support

- Assist with cutting, binding and laminating during busy periods.

Qualifications

Required:

- Proficient in Adobe Acrobat Pro and Illustrator, with basic prepress knowledge (bleed, CMYK, resolution).
- Customer service experience.
- Strong attention to detail, including accuracy with numbers and payments.
- Clear, qualified English communication in person, by phone and by email.
- High standards for cleanliness and workplace safety.
- Able to stand for extended periods and lift up to 20 kg (e.g., paper cartons).
- Available to start within 2 weeks.

Assets:

- Experience in a print shop, copy centre, or sign shop.
- Experience with digital presses or colour management.
- Experience with PrintSmith Vision or similar print management software.
- Background in graphic design.

Job Details & Compensation

- Job Type: Permanent, Full-time
- Pay: CA$22.00 – CA$25.00 per hour
- Schedule: Monday to Friday, 9:00 AM – 5:30 PM,



with an unpaid 30-minute lunch break (8 paid hours per day).
- Work Location: In person, downtown Vancouver

How to Apply (Please read carefully)

You may apply through Indeed or by email. Email applications that follow the instructions below will be reviewed first.

To apply by email, send your resume to [email protected]. Your email MUST include:

- An email subject line formatted exactly as: Application: Prepress & QC - [Your First Name]
- A brief answer in your email body to this question: "If you discover a typo on a client's artwork right before cutting, but production is already scheduled and the client has approved the proof, what is your immediate next step and why?"

Email applications that do not include the exact subject line and response will not receive priority review.

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Ability to commute/relocate:

- Vancouver, BC V6C 2C2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have working proficiency in Adobe Acrobat Pro and Illustrator?
- If you discover a typo on a client's artwork right before cutting, but production is already scheduled and the client has approved the proof, what is your immediate next step and why?
- Do you have experience in a print shop, copy centre, sign shop or graphic design role? If yes, please briefly describe.
- Are you available to start within 2 weeks?
- Are you comfortable handling payments and completing the end-of-day close-out?

Experience:

- customer service: 1 year (preferred)

Work Location: In person

📌 Print Production & Customer Service Associate (Prepress) – Full-Time (Vancouver)
🏢 Over The Edge Design and Print
📍 Vancouver