We’re Hiring: Temporary Customer Service Representative

Maternity Leave Coverage

Do you like helping people, solving problems and keeping things moving when the day gets busy?

Can you answer a customer question, track down a shipment, update a report and still keep your sense of humour?

You might fit right in at Mustang Freightways.

We’re looking for a Temporary Customer Service Representative to join our team while one of our team members is away on maternity leave.

This is a full time temporary position for someone who is organized, dependable, comfortable talking to customers and not afraid of a fast-paced transportation environment.

What Your Day Might Look Like

No two days in freight are exactly the same, but you’ll spend your time:

- Helping customers with shipment and delivery questions by phone and email
- Tracking freight and providing updates
- Working with our terminals to get answers and solve issues
- Following up on delayed shipments, shortages and overages
- Preparing daily reports and keeping information accurate
- Assisting with billing and data entry
- Reviewing PODs, BOLs and shipment paperwork
- Scanning and organizing documents
- Monitoring customer service email and live chat
- Helping dispatch with phone coverage when needed
- Reviewing shipments for wait time and additional charges
- Cross-training so you can help the team wherever coverage is needed
- Handling the occasional “Where is my freight?” mystery





You’ll Probably Enjoy This Job If You:

- Like helping people
- Are naturally organized
- Notice details other people miss
- Can stay calm when several things need attention at once
- Communicate clearly and professionally
- Aren’t afraid to ask questions
- Enjoy working with a team
- Can laugh once in a while when transportation decides to keep things interesting

What We’re Looking For

- High school diploma or equivalent
- Strong customer service and problem-solving skills
- Good verbal and written communication
- Solid attention to detail
- Comfortable using Microsoft Word, Excel and email
- Positive data-entry and computer skills
- Ability to work independently and as part of a team
- Dependable, positive, and willing to learn

Previous experience in transportation, freight, logistics or customer service is an asset, but a strong attitude and willingness to learn matter too.

The Details

Position: Customer Service Representative
Employment Type: Full-Time Temporary
Term: Maternity Leave Coverage
Reports To: Customer Service & Billing Supervisor
Company: Mustang Freightways Ltd.

If you enjoy helping customers, solving problems and being part of a team that keeps freight moving, we’d love to hear from you.

Come join the Mustang team and help us keep things moving.

Pay: From $38,000.00 per year

Work Location: In person

📌 Temporary Customer Service Representative (Calgary)
🏢 Mustang Freightways
📍 Calgary