About the Role

We are seeking a highly motivated, responsible, and people-oriented Studio Supervisor to oversee daily studio operations, support our coaching team, and help drive member satisfaction, retention, and business growth.

The ideal candidate is a natural leader with strong communication and interpersonal skills, a passion for fitness, and the ability to create a positive, professional, and productive studio environment. This is a hands-on leadership position that combines team supervision, fitness coaching, member engagement, administrative responsibilities, and sales support.

The successful candidate will lead by example, take ownership of studio performance, and ensure that every member receives an outstanding fitness experience.

Key Responsibilities

Studio Operations & Leadership

- Oversee daily studio operations and ensure the facility runs efficiently and professionally.

- Ensure team members are knowledgeable about our training programs, coaching standards, and studio procedures.

- Lead and deliver engaging, safe, and effective group fitness classes.

- Create staff schedules and coordinate team coverage to maintain smooth daily operations.

- Foster a positive, collaborative, and productive team environment.

- Monitor team performance, provide feedback, and help maintain high standards of accountability.

- Assist with recruiting, interviewing, onboarding, and training new team members.

- Identify operational challenges and take initiative to resolve problems efficiently.

Member Experience & Retention

- Build strong relationships with members and maintain a welcoming, supportive studio atmosphere.

- Follow up with members regularly to check on their progress, address concerns, and improve their overall experience.

- Resolve member questions, complaints, and concerns professionally and promptly.

- Assist with onboarding new members, including studio orientations, program introductions, and helping them feel comfortable and confident.

- Follow up with new members to encourage consistency, engagement, and long-term retention.

- Monitor member attendance and engagement, identify at-risk members,



and take proactive steps to improve retention.

Sales, Performance & Business Growth

- Conduct member consultations and follow up with prospective members to help convert leads into memberships.

- Support membership sales, renewals, and client retention initiatives.

- Track key performance indicators, including leads, consultations, conversions, attendance, and membership retention.

- Regularly review performance numbers and take action to ensure studio and individual goals are being achieved.

- Contribute ideas and initiatives to improve studio performance and grow the membership base.

- Represent the studio professionally at local community events, promotions, and networking opportunities.

Administration & Communication

- Maintain accurate member records, schedules, and studio information.

- Use studio management software, computers, email, and other digital tools confidently.

- Communicate clearly and professionally with members, staff, management, and prospective clients.

- Coordinate daily tasks, prioritize responsibilities, and ensure important follow-ups are completed.

- Provide regular updates on studio operations, team performance, and business results.

Qualifications & Requirements

- Required: Current group fitness instructor certification or personal training certification from a recognized organization.

- Previous experience in fitness, customer service, sales, team leadership, or studio management is an asset.

- Ability and confidence to lead group fitness classes and demonstrate exercises safely.

- Strong leadership, interpersonal, and communication skills.

- Excellent organizational, scheduling, and problem-solving abilities.

- Comfortable using computers, email,



and studio management software.

- Customer-focused, professional, and confident communicating with people from diverse backgrounds.

- Comfortable with sales conversations, member follow-ups, and performance targets.

- Highly motivated, dependable, proactive, and accountable.

- Able to work independently while supporting and developing a team.

- Flexible availability, including evenings, weekends, and holidays as required.

What We Offer

- Competitive annual salary of $42,000-$50,000

- Two weeks of paid vacation per year.

- An opportunity to lead and develop a fitness team.

- A dynamic, energetic, and community-focused work setting.

- The opportunity to make a meaningful difference in members' fitness journeys.

- A leadership role with the opportunity to contribute directly to studio growth and success.

- Free membership for you and spouse

Who We're Looking For

We want someone who takes ownership, follows through on commitments, and understands that a successful fitness studio requires more than great workouts. It requires excellent leadership, strong member relationships, consistent communication, and attention to business performance.

You should be comfortable balancing coaching responsibilities with administration, team supervision, sales follow-ups, and problem-solving. You take pride in your work, lead by example, and are motivated by helping both people and the business succeed.

If you're a driven fitness professional who is ready to take the next step into leadership, we'd love to hear from you.

Please submit your resume outlining your relevant experience, certifications, and why you would be a great fit for this position.

Pay: $42,000.00-$50,000.00 per year

Benefits:

- On-site gym
- On-site parking
- Paid time off
- Store discount

Experience:

- Group fitness: 1 year (preferred)

Licence/Certification:

- First Aid Certification (required)
- CPR Certification (required)
- AED Certification (required)
- Certified Personal Trainer (preferred)
- Certified Fitness Instructor (preferred)

Work Location: In person

📌 Fitness Supervisor (Williamsville)
🏢 F45 Training Kingston West
📍 Williamsville