About Nyble

If you're looking to join a rapid-growing organization with a high potential for professional growth, Nyble is the place for you!

Nyble is helping Canadians build a better financial tomorrow. We offer a suite of financial services products to help our customers track their credit scores, build credit history with an interest-free line of credit, and monitor their financial health. Nyble has served over 50,000 Canadians with an overall satisfaction rating of 4.8/5 stars from over 5,000 reviews.

Job Description

We are looking for a Customer Support Associate to help answer questions, solve problems, and ensure each customer has a great experience using our services. You will often be our customers’ first & last impression and should be comfortable being both an ambassador for an empathetic problem solver for the customer.

Key Responsibilities

- Handling incoming customer queries and questions via online chat, and providing the appropriate service and information.
- Resolve customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Complete account modifications and process requests relating to payments, credits, etc.
- Manage collections activities for past-due accounts while maintaining a high level of professionalism.
- Maintaining accurate records by entering and updating client information and insights.
- Escalating or referring problematic issues that they cannot solve to the relevant team members.
- Learn about the products inside and out to be able to answer any questions from customers.
- Adhering to the company’s policies and procedures at all times when assisting customers.

Skills - Essential

- A minimum of 1 year of experience in customer service, administration, or related roles.
- Strong spoken and written English skills.
- Strong integrity and empathy for customers.
- Experience in hospitality or financial services is strongly preferred but not required.

Skills - Desirable





- Excellent attention to detail and organization skills.
- Strong verbal and written communication skills.
- Tech savvy - good knowledge of Google Docs, Google Sheets with strong typing skills and the ability to learn new software.
- Good time management skills and being able to perform without supervision.
- Confident in putting forward ideas and suggesting improvements.
- Bilingual language skills in French and English are desired but not required.

Ideal Candidate

- Enjoys understanding people and working out how to communicate effectively with them;
- An inquisitive mind with a can-do attitude;
- Must be happy working in a fast-changing environment with an ‘all hands on deck’ approach - able to adapt to changing priorities;
- Open, honest, and excellent communication skills to clearly share and relay information;
- Strong problem-solving skills to determine the best possible solutions for customer issues;
- Understanding of the importance of putting our customers at the centre of everything we do and build;
- A passion for delighting customers and the ability to actively listen to them to adequately gauge and address their needs;
- The ability to remain calm and polite when dealing with complaints or challenging customers.

Location

- The position will be in-person at the Company’s Downtown Oakville office.

Compensation

- Competitive compensation, commensurate with experience. Up to 5% yearly cash bonus based on individual and company performance.

How to apply

- By applying for this role you are confirming that you have the right to work in Canada.
- To be considered for hire, you will need to successfully pass a criminal background check, credit check, and reference check of your employment experience.

Job Type: Full-time

Pay: $41,000.00-$51,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Application question(s):

- Can you work on-site at the Company's office five days a week?

Experience:

- Customer service: 1 year (required)

Work Location: In person

📌 Customer Support Associate (Oakville)
🏢 Nyble Canada
📍 Oakville