About Excel Service 95

Excel Service 95 has proudly served homes and businesses throughout southeastern New Brunswick for more than 30 years, providing HVAC/R services and solutions.

We are looking for an organized, dependable, and customer-focused Service Coordinator to join our team. This position plays an important role in keeping daily operations running smoothly by coordinating service appointments, managing schedules, communicating with customers, and supporting our technicians and office team.

If you enjoy a fast-paced environment, take pride in keeping things organized, and can balance competing priorities while delivering excellent customer service, we encourage you to apply.

The Service Coordinator is responsible for managing the daily service schedule and serving as a key point of contact for customers. This includes answering incoming calls and emails, booking service calls and estimates, coordinating technician schedules, maintaining accurate job records, and following up with customers regarding outstanding work and parts.

The successful candidate will work closely with the Office Manager, CEO, technicians, and office team to help ensure that service requests are handled efficiently and customers receive timely, professional communication.

Key Responsibilities

Customer Service and Communication

- Answer the main telephone line and monitor the general information inbox.
- Direct customer requests and inquiries to the appropriate person.
- Communicate professionally with customers, including those who may be frustrated or experiencing service delays.
- Provide updates regarding delayed parts, outstanding service calls, and open jobs.
- Keep customers informed of schedule changes and appointment updates.

Scheduling and Dispatch

- Book service calls, record customer concerns, and schedule appointments appropriately.
- Assign service calls to the appropriate technicians.
- Schedule estimate appointments for the sales team based on availability.
- Adjust schedules when priorities or circumstances change and notify affected customers.




- Work with technicians to identify scheduling gaps and make effective use of available time.

Job Administration and Record Keeping

- Maintain complete and accurate job files, including service paperwork, parts information, billing details, and warranty submissions.
- Follow up on missing paperwork and outstanding job documentation.
- Ensure service records are organized and up to date.
- Assist with other administrative duties as required.

Office Coordination

- Maintain organized filing systems and office supplies.
- Help keep shared office spaces and common areas clean and orderly.
- Collaborate with the Office Manager, CEO, technicians, and office team to support productive daily operations.
- Identify and communicate issues that require clarification or follow-up.

Qualifications and Experience

The ideal candidate will bring the following qualifications and attributes:

- Bilingual proficiency in English and French, both spoken and written.
- Two to three years of experience in customer service, appointment coordination, service advising, or a dealership workplace.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- The ability to remain calm, professional, and courteous when handling difficult conversations or changing priorities.
- The ability to manage incoming calls, walk-in inquiries, scheduling demands, and administrative tasks simultaneously.
- Proficiency with computers and technology, with the ability to learn new software and systems.
- A collaborative approach to working with technicians, management, and office staff.
- The willingness to ask questions, seek clarification, and follow through on commitments.

Assets





The following would be considered an advantage:

- Experience with Jobber or similar field-service management software.
- Familiarity with AI tools used to support administrative efficiency and communication.
- Knowledge of the HVAC/R industry or experience working in a technical service environment.

Working Environment

This is a part-time permanent, on-site position in Cap-Pelé (Botsford Portage), New Brunswick working 20 to 30 hours/week.

The role involves frequent telephone and email communication, coordinating schedules, interacting with customers and technicians, and managing multiple priorities throughout the workday. The successful candidate will be comfortable working in a busy office setting where flexibility, accuracy, teamwork, and customer service are essential.

Excel Service 95 offers a wage of $16.00 to $20.00 per hour, based on experience, along with health benefits. The position follows a Monday-to-Friday schedule, with exact working hours to be established at the time of offer.

Why Join Excel Service 95?

- Join an established business with more than 30 years of service to southeastern New Brunswick.
- Play an important role in supporting customers and coordinating daily service operations.
- Work alongside a team of office personnel and skilled technicians.
- Enjoy full-time, permanent employment with health benefits.

How to Apply

Interested candidates are invited to submit their résumé by email to [email protected].

Please include “Service Coordinator” in the subject line of your email.

We will respond to all eligible candidates.

We appreciate your interest in joining Excel Service 95 and look forward to hearing from qualified applicants.

Pay: $16.00-$20.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Language:

- English and French (required)

Work Location: In person

📌 Service Coordinator (Cap-Pelé)
🏢 Excel Service 95
📍 Cap-Pelé