AGENCY EXPERIENCE REQUIRED PLEASE READ BEFORE APPLYING

Job description:

This role is for someone who has spent 5+ years at a digital marketing agency as the primary point of contact on a large book of client accounts, directing SEO, Google Ads and Meta Ads work delivered by specialist teams. If your background is in-house marketing, freelance, sales, customer success, or a single-client role, this is not the right fit and your application will not be reviewed. Applicants must already be authorized to work in Canada.

ABOUT MEDIANV

MediaNV is a fast-growing Canadian digital marketing agency delivering SEO, AEO/AI search, Google Ads, Meta Ads, websites and call tracking for hundreds of clients across Canada and the US. Specialist teams execute the work. Account Managers own the client, the strategy and the results.

THE ROLE

You will own a book of 30+ client accounts end to end: onboarding, strategy, monthly performance reviews, growth planning and retention. You do not build campaigns yourself. You set direction, brief the SEO and paid media teams, hold them to outcomes, and translate results into plain language for practice owners and executives who care about leads, cost per lead and return on spend.

This is a retention-first role. Your performance is measured on client results, client retention and account growth.

WHAT YOU WILL DO

- Own the relationship and the plan for every account in your book, as the single point of accountability for the client
- Set SEO, AEO, Google Ads and Meta Ads strategy per client and brief specialist teams to execute it
- Review performance weekly, catch problems before the client does, and direct fixes
- Run monthly reporting and quarterly business reviews that explain ROI, ROAS and cost per acquisition clearly to non-marketers
- Identify at-risk accounts early and lead the recovery




- Spot growth opportunities and expand accounts with additional services
- Manage client ad budgets and expectations
- Work remotely with a Canadian client-facing team and India-based delivery teams

WHAT YOU MUST HAVE

- 5+ years at a digital marketing agency as an account manager or equivalent, as the primary contact for multiple clients at once
- Experience owning a book of 20+ accounts simultaneously
- Hands-on history running Google Ads and Meta Ads campaigns yourself earlier in your career, so you can direct specialists credibly and catch bad work
- Working knowledge of SEO (technical, on-page, content) and AI search/AEO
- Fluent with GA4, Google Ads, Meta Business Suite and at least one SEO platform (Semrush, Ahrefs or similar)
- A track record of retaining clients and turning around accounts that were at risk
- Clear, direct written and verbal communication with senior decision-makers
- Legally authorized to work in Canada, any province

Skills field needed:

Google Ads, Meta Ads, SEO, Technical SEO, PPC, ROAS, Conversion Tracking, GA4, Media Buying, Agency Account Management, AEO, Client Retention, Strategic Account Management, Client Relationship Management, Client Retention, Customer Success

Pay: $75,000.00-$90,000.00 per year

Benefits:

- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Application question(s):

- Do you have experience owning a book of 20+ accounts simultaneously
- Do you have hands-on history running Google Ads and Meta Ads campaigns yourself earlier in your career, so you can direct specialists credibly and catch bad work.
- Do you have explicit, direct written and verbal communication with senior decision-makers

Experience:

- Digital marketing agency account management (not in-house): : 5 years (required)

Work Location: Remote

📌 Digital Marketing Account Manager (Canada)
🏢 MediaNV
📍 Canada