Housing Support Worker

Reports To: Housing Support Manager/Executive Director

Status: Full-Time, 37.5 hours/week

Compensation: $50,700-$52,650 annually plus health and dental benefits and RRSP matching

Location: Liverpool, Nova Scotia

The Housing Support Worker plays a pivotal role in supporting individuals experiencing housing insecurity, energy poverty, or homelessness in Queen’s County. Working as part of South Shore Open Doors Association’s (SSODA) Coordinated Access System and using the By-Name List (BNL), this front-line role empowers clients to maintain housing, develop independent living skills, and pursue personal recovery and wellness through strengths-based case planning and management.

This position involves working in an office space, remotely, and within the community. The successful candidate must be a strong team player, capable of working independently, and have excellent time management skills.

Why Work With Us?

At SSODA, we are committed to creating a supportive and inclusive workplace where staff can grow professionally while making a meaningful difference in the community.

We offer:

- A collaborative and mission-driven work environment
- Opportunities for professional development and training
- Competitive compensation and benefits
- A strong commitment to staff wellbeing and psychological safety

SSODA actively encourages applications from individuals who identify as Indigenous, African Nova Scotian, Black, racialized, newcomers to Canada, persons with disabilities, members of the 2SLGBTQIA+ community, and people with lived experience related to housing insecurity.

We provide accessible and inclusive hiring practices. If you require accommodations during any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Key Responsibilities

- Client Support & Case Management
- Assist clients in finding, applying for, and securing appropriate housing.
- Develop individualized support plans in collaboration with clients, using a strengths-based, trauma-informed approach.
- Advocate on behalf of clients with landlords, housing authorities,



and service providers.
- Connect clients to community resources such as employment programs, mental health services, and food security supports.
- Respond to urgent situations involving potential eviction, unsafe housing conditions, or homelessness risk.
- Support tenants in maintaining personal wellness routines, attending appointments, and navigating tenancy-related issues.
- Program Implementation & Coordination
- Share responsibility with the team for implementing housing supports that help clients achieve their goals.
- Participate in case conferencing with internal staff and external partners to ensure coordinated support for clients.
- Actively engage in Coordinated Access System (CAS) activities, collaborating with other community service organizations to connect clients to appropriate supports and programs.
- Support activities and events fostering tenant engagement, social networks, and skill development.
- Continually assess client environments for safety and security concerns.
- Team Collaboration & Professional Development
- Work effectively as part of a multidisciplinary team, contributing ideas and supporting colleagues in achieving program goals.
- Attend team meetings, training sessions, and professional development opportunities.
- Participate in program planning and service improvement discussions.
- Documentation & Reporting
- Maintain accurate records of client contact and interactions in the case management portal (HIFIS 4).
- Ensure timely and thorough documentation to support case planning, reporting, and program evaluation.
- Provide input and analysis for ongoing program development and reporting to management.

Required Qualifications & Experience

Education

- College Diploma in a relevant field,



or an equivalent combination of education, training, and experience.
- Higher-level post-secondary education is considered an asset.

Experience

- Minimum 3 years’ direct or transferable experience working effectively with individuals experiencing housing insecurity or related challenges.
- Experience in community mental health, supportive housing, or case management is preferred.
- Familiarity with tenancy recovery plans, behavioral support, and psychiatric conditions is an asset.

Skills

- Strong knowledge of local community resources or ability to identify applicable resources.
- Intermediate computer skills (Word, Excel, E-mail).
- Valid driver’s license and reliable transportation.
- Excellent verbal and written communication skills.
- Ability to manage crises, resolve conflicts, and provide client-centered support.
- Ability to work independently and collaboratively within a team.
- Applicable trainings (assets):
- First Aid/CPR
- Mental Health First Aid
- ASIST Suicide Prevention
- Trauma-Informed Care/Practices
- Nonviolent Crisis Intervention
- Harm Reduction
- Naloxone Administration

Working Conditions

This position is based in Liverpool, Nova Scotia and operates in a hybrid work environment combining remote and office work.

The position is 37.5 hours per week and includes:

- 3 weeks vacation
- 12 sick days
- 3 personal days
- Health and dental benefits
- RRSP matching

Occasional evening or weekend work may be required to attend community meetings, case conferencing sessions, or reporting deadlines.

The Housing Support Workers work in a dynamic, team-oriented environment and must be able to respond with flexibility, professionalism, and a strong commitment to equity, inclusion, and continuous system improvement.

Pay: $50,700.00-$52,650.00 per year

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: In person

📌 Housing Support Worker (Queen's County) (Liverpool)
🏢 South Shore Open Doors Association
📍 Liverpool