Medical Retail & Administrative Assistant

Vital Devices | Brampton, ON

Part-time | In person | Immediate opening

Vital Devices is looking for a reliable, organized, and personable team member to support our medical retail and clinic operations. We help clients find orthopedic footwear, compression stockings, orthopedic braces, TENS machines, and mobility aids.

This role combines customer service, office administration, and retail sales. It is a good fit for someone who enjoys helping people, pays attention to detail, and can manage appointments, product inquiries, and paperwork in a small business environment.

Location and schedule

Location: 20 Regan Road, Unit #1, Brampton, ON L7A 1C3

Schedule: Wednesday through Saturday, approximately 11:00 a.m.-7:00 p.m.

Start date: As soon as possible

Compensation: Hourly rate based on experience

Responsibilities

- Welcome clients, answer phone calls, and respond to email and text inquiries.

- Schedule appointments and send confirmations and reminders.

- Explain product features, availability, and pricing, with training provided.

- Assist with product selection, sizing, and fitting within your training and under management's guidance.

- Prepare invoices, receipts, estimates, and supporting insurance paperwork.

- Process purchases and payments through our point-of-sale system.

- Follow up on client orders, appointments, and outstanding inquiries.

- Receive shipments, update inventory, organize products, and maintain displays.

- Keep the reception, retail, and appointment areas clean and organized.

- Handle client and business information confidentially.

What we're looking for

- Consistent availability Wednesday through Saturday, including Saturdays.

- Ability to communicate in Hindi and Punjabi is strongly preferred.



Many of our clients speak these languages, and we are looking for someone who can help overcome communication barriers, clearly explain product information, and provide a welcoming, comfortable customer experience.

- Strong communication skills and a friendly, professional manner.

- Excellent organization, accuracy, and follow-through.

- Confidence using computers, email, Microsoft Office, and basic business software.

- Comfort discussing products, answering questions, and assisting with purchases.

- Ability to work independently and manage several priorities.

- Patience and consideration when assisting seniors and clients with mobility limitations.

Experience in medical reception, pharmacy, rehabilitation, footwear, compression hosiery, or retail customer service is an asset. Familiarity with Lightspeed POS, insurance paperwork, or inventory systems is also helpful. Product training will be provided.

What we offer

- A consistent weekly schedule.

- Hands-on training in our products and office procedures.

- A varied role combining administration and customer service.

- The chance to take on additional responsibilities as the business grows.

How to apply

Email your résumé to [email protected] with the subject line:

Application - Medical Retail & Administrative Assistant

Please include your earliest available start date, confirmation that you can work Wednesday through Saturday, your expected hourly rate, and a brief description of your relevant experience.

Interviews will be scheduled as applications are received.

Vital Devices welcomes applications from qualified candidates of all backgrounds. Accommodations are available upon request during the hiring process.

Vital Devices | [email protected]

Pay: $18.00-$26.00 per hour

Work Location: In person

📌 Medical Retail & Administrative Assistant (Brampton)
🏢 Vital Devices
📍 Brampton