Organizational Summary

Columbia Paramedic Academy is British Columbia's largest paramedic training institution, offering both Primary Care Paramedic (PCP) and Advanced Care Paramedic (ACP) programs. We pride ourselves on embracing progressive approaches to learning and providing an engaging and fulfilling educational experience for our students.

Headquartered in Langley, BC, we deliver our programs at permanent locations in Victoria and Langley, as well as on a rotational schedule throughout the province in many historically underserved communities.

We are part of Columbia Learning Group, a leader in paramedic and first aid training and curriculum development. Our sister companies, Heartsafe EMS and Columbia Medical Training, offer a variety of first aid and medical responder courses.

Job Summary

Reporting to the Manager, Paramedic Programs, the Program Assistant is an integral part of the team, providing administrative support for both students and our program staff. This position requires exemplary customer service, as it is often the primary point of contact for students, staff, and key external partners.

The successful candidate will be a quick learner who is comfortable with online systems and thrives in a dynamic environment. They are a self-motivated worker who can also collaborate with others, and they are excited to have a direct and lasting impact on paramedic education in the province.

Key Responsibilities and Duties

This position works closely with our Paramedic Program Coordinator to complete a variety of recurring administrative and operational tasks. It suits someone who enjoys variety, learns new systems quickly, and follows tasks through to completion with minimal prompting.



You must bring strong attention to detail, a professional approach to customer service, and the ability to organize competing priorities.

- Assist with course scheduling, including researching and booking venues.
- Coordinate student practicum placements and field experiences.
- Track and submit student information to regulatory bodies.
- Prepare and coordinate administrative arrangements for midterm, final, and remedial examinations.
- Manage training equipment and supplies, including ordering supplies and coordinating equipment preparation and delivery for courses.
- Oversee the online bookstore and related inventory.
- Update website course information, schedules, and program details.
- Respond to inquiries by phone, email, and in person.
- Coordinate invoices and process payments.
- Prepare student transcripts, certificates, and diplomas.
- Coordinate and book staff and instructor travel, including flights and accommodation.
- Maintain and update staff and instructor records.
- Perform general office duties and other related administrative tasks as assigned.

Skills and Qualifications

- Strong organizational skills and the ability to prioritize work and meet deadlines.
- Careful attention to detail when maintaining records, preparing documents, and entering information.
- Professional,



courteous customer service and clear written and verbal communication.
- Confidence using Microsoft Word, Outlook, and Excel, with the ability to learn new online systems.
- Ability to work independently and collaboratively with colleagues.
- Sound judgment, discretion, and respect for confidential student and staff information.
- Previous administrative or customer service experience is an asset.
- Experience in an education or training workplace is an asset.

Compensation and Benefits

This is a permanent, full-time position. We also offer three weeks’ paid vacation, 10 paid annual sick leave days (which can be used for yourself or to care for immediate family members), an option of medical benefits or a paid amount in lieu, and flexible scheduling practices that include the potential for shifting schedules, occasional telecommuting/remote work, and banking time off, subject to operational requirements.

Apply through Indeed to join our team.

Pay: $22.50-$26.00 per hour

Expected hours: 37.5 per week

Benefits:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Application question(s):

- We typically receive an overwhelming number of applications on Indeed, often from people who seem to simply be clicking on every posting they see, or who haven't looked at the job description.

To help us filter genuine candidates from spammers, we ask everyone to share what led them to apply for this position. Applications without this will not be considered.

A short paragraph (2-3 sentences) is plenty - just something that shows us you looked at the posting and have genuine interest in this role.

Work Location: In person

📌 Program Assistant (Langley)
🏢 Columbia Paramedic Academy
📍 Langley