Shape manager performance and client delivery at Fintel Connect through coaching, operational discipline, and strong performance reporting. Lead above the pod. This senior client services position oversees managers responsible for individual pods and helps maintain consistent standards across the group. You will develop people, hold key client relationships, and ensure leaders understand performance, capacity, and escalations. Fintel Connect serves financial institutions across North America through affiliate marketing solutions. Key Responsibilities:

Assess manager strengths and create development plans Identify emerging leaders and support their progression Manage capacity, absence coverage, reallocations, hiring,



and onboarding Review reporting and explain performance drivers accurately Carry information between pods and Client Services leadership Requirements:

Seven-plus years in client services, account management, or performance marketing Three-plus years of direct people management experience Demonstrated success promoting or turning around team members Ability to interpret reporting and explain findings to clients Affiliate marketing experience is advantageous Use coaching, reporting discipline, and operational leadership to improve manager performance and client service consistency at Fintel Connect.

📌 Client Services Leadership Manager (Vancouver)
🏢 Fintel Connect
📍 Vancouver