HOUSEPERSON- FULL TIME

@ The Toronto Marriott City Centre

Who We Are:

Join us on an exciting career journey at the Toronto Marriott City Centre Hotel, the world's only hotel situated within the iconic Rogers Centre, a major league sports and entertainment venue. As part of our team, contribute your talents to a workplace that values excellence, integrity, and enriching experiences. Our CAA/AAA Four Diamond hotel, located in the heart of the entertainment district, offers 344 recently renovated rooms, including field-view options, and features the Sportsnet Grill and Lounge with breathtaking panoramic views of the stadium. Elevate the hospitality industry in this unparalleled setting, steps away from the Metro Toronto Convention Centre, CN Tower, Scotiabank Arena, and the financial district.

Marriott Hotels of Canada is proud to have been recognized on Forbes list of Canada's Best Employers for several years running including in 2022.

What we'll offer you:

At the Toronto Marriott City Centre, we provide a fun, safe and supportive work environment in a culture that values diversity and inclusion.

- Competitive compensation and a comprehensive benefits plan which includes health insurance, dental insurance, vision care and more.
- Discounted hotel stays and food & beverage for you, your friends & family at over 7,000 properties worldwide across 131 countries and territories and 30 brands.
- A supportive, diverse, and inclusive environment for all that prioritizes understanding and integrating Team Members' unique perspectives and voices and that's committed to their mental and physical wellbeing.
- World-class service training program and job-specific training opportunities to empower life-long learning and to encourage Team Members to find the careers that are right for them.

What you'll do:

The goal of the Houseperson is to offer a warm welcome to all guests. He/she responds promptly and professionally to both guest requests and the needs of fellow associates. When opportunity allows,



the Houseperson anticipates the needs of our guests and associates and provides items or services before anyone even asks! With many physical demands, this is not a position for the faint of heart – but it might save you the cost of a gym membership!

The responsibilities of this position include:

- Thoroughly cleans assigned hotel areas and guestroom corridors in accordance with established guidelines and procedures to ensure Marriott standards are consistently met.
- Actively listens and responds warmly to guest questions, concerns, and requests, using the LEARN approach to resolve issues, delight guests, and build trust.
- Strips vacant dirty guestrooms, including removing used linens, towels, and other items, in preparation for room cleaning.
- Washes, cleans, and replaces equipment and furnishings as necessary.
- Participates in housekeeping inventories and special cleaning programs, which may include, but are not limited to, mattress turning, carpet cleaning, and upholstery cleaning.
- Delivers housekeeping supplies and guest-requested items to designated areas in a timely manner.
- Operates various mechanized cleaning equipment, including vacuums, polishers, and buffers, and ensures equipment is used and maintained in a safe and professional manner.
- Ensures guestroom hallways, corridors, and assigned common areas are clean, organized, and maintained to established standards.
- Ensures assigned workstations and housekeeping areas are kept clean, tidy, organized, and properly stocked.
- Collects and disposes of trash in accordance with established procedures.
- Promptly reports maintenance deficiencies identified in guestrooms, corridors, and surrounding areas.
- Stocks linen closets daily according to established par levels.
- Follows all company and job-specific safety policies and immediately reports any accidents, injuries, or hazards.




- Handles and uses all chemicals in accordance with applicable Safety Data Sheets (SDS) and WHMIS requirements.
- Works in compliance with the Occupational Health and Safety Act and the Company’s Health and Safety policies and procedures.
- Undertakes special projects and performs other duties as assigned.

What you'll offer us:

We are looking for a dynamic, energetic individual who thrives in a fast-paced environment and fosters a culture of respect and positivity.

- Previous housekeeping experience in a hotel or similar environment a definite asset.
- Previous customer service experience a definite asset.
- WHMIS training an asset.
- Able to work a adaptable schedule (weekdays, evening, weekends and holidays).
- Possess a strong ability for attention to detail.
- Organized, efficient, learns quickly and safety-minded.
- High quality standards for production and service.
- Able to work productively with little supervision.
- Able to stand and walk throughout shift.
- Able to bend, stoop, and reach to perform routine job tasks.
- Able to lift up to 50lbs. over moderate distances.
- Able to push/pull objects weighing up to 250lbs. using appropriate carts.

The Toronto Marriott City Centre Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Pay: $17.60-$28.75 per hour

Benefits:

- Dental care
- Extended health care
- RRSP match
- Vision care

Experience:

- Cleaning: 1 year (preferred)

Work Location: In person

📌 Houseperson - Full Time (Old Toronto)
🏢 Toronto Marriott City Centre
📍 Old Toronto