CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We take pride in the strong relationships we have built with our clients, as reflected in our consistently high client satisfaction ratings.

Every day, our CGI Partners help hundreds of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a agile team of more than 700 professionals serving 62,000 clients!

We are looking for a reliable and motivated individual who is ready to make a meaningful impact.

What We Offer

- Continuous learning: Comprehensive, paid initial and ongoing training in Canadian payroll.

Work-life balance: Regular weekday, daytime working hours.

- An exceptional workplace: A work environment recognized as one of Canada's Best Workplaces.
- Comprehensive benefits: Employee Assistance Program, health and wellness initiatives, comprehensive insurance coverage, and financial assistance for job-related education.
- Career development: Professional growth opportunities supported by an individual development plan.
- Financial rewards: Access to the Employee Share Purchase Plan and Profit Participation Plan from your first day.
- Flexible benefits: Customizable insurance coverage, telemedicine services, and much more!

Your future duties and responsibilities

The Team Lead ensures the smooth execution of daily operational activities to maintain service continuity, meet service-level commitments, and deliver a high-quality client experience.

Acting as a key resource for support teams, the Team Lead monitors operational priorities, facilitates the resolution of issues affecting service delivery, and works closely with the Service Manager to optimize operations and support team members.

The successful candidate will have a solid understanding of payroll concepts, terminology, and key operational challenges.

Operational Management

- Coordinate and monitor daily operations, ensuring compliance with established operational procedures, service-level agreements, and quality standards.

- Track key performance indicators (KPIs) and client service levels, analyze performance trends, and identify root causes of variances based on volumes and available reports.
- Identify operational challenges, recommend solutions, execute priorities, and distribute work effectively across the team.

- Perform initial troubleshooting of technical or operational issues and escalate incidents to the Service Manager when necessary.
- Communicate important operational updates, including processes, procedures, and quality standards, and support the resolution of operational issues.




- Coordinate year-end activities across departments or operational units and maintain the quality assurance program.
- Support the implementation of new procedures and processes, identify continuous improvement opportunities, and provide management with relevant information to support decision-making.
- Contribute to the execution of contingency plans during exceptional situations and maintain an understanding of applicable policies, procedures, contractual obligations, and regulatory requirements.

Team Support and Coordination

- Document, monitor, and communicate individual and team performance indicators.
- Conduct call monitoring and prepare performance statistics.
- Coordinate onboarding logistics for new team members.
- Provide first-level operational support to team members, helping them fulfill their responsibilities and supporting their professional development.

Required qualifications to be successful in this role

- College diploma (DEC) in Business Administration, Human Resources, Finance, Accounting, Information Technology, or an equivalent combination of relevant education and experience.
- Minimum of three (3) years of relevant experience in payroll.
- Ability to coordinate daily team activities, support team members in carrying out their responsibilities, and contribute to their professional development.
- Robust customer service orientation, combined with analytical, problem-solving, organizational, planning, and information synthesis skills.
- Ability to monitor and analyze key performance indicators within a payroll service environment and contribute to identifying appropriate corrective actions.
- Results-oriented mindset with a strong commitment to service quality and continuous improvement.
- Ability to contribute to a high-quality client experience, monitor satisfaction and quality indicators, and participate in implementing improvement initiatives.
- Ability to interact effectively with clients, follow up on their requests, and contribute to resolving operational issues.
- Strong interpersonal competencies, including influential leadership, client focus, results orientation, communication, collaboration, problem-solving, organizational skills, and adaptability.
- Proficiency in Microsoft Office applications.




- Excellent written and verbal communication skills in both French and English.
- Openness to emerging technologies, particularly artificial intelligence (AI), with the ability to contribute to their adoption and effective use within the team.

Assets

- Payroll certification, particularly from the National Payroll Institute (Canada).
- Relevant experience in managed payroll services or payroll outsourcing.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$100,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Team Lead, Managed Services, Human Capital Management and Time Management (Montreal)
🏢 CGI
📍 Montreal