Lead claims operations strategy, performance management, and transformation at Canada Life in a hybrid role spanning listed Canadian locations. Drive measurable business outcomes through data, governance, and process excellence. As Assistant Vice President, Claims, you will report to the Vice President, Claims and guide operational execution across Claims Operations. You will oversee workforce planning, analytics, strategic initiatives, and continuous improvement. The mandate balances daily accountability with long-term modernization while strengthening customer and employee experiences. Key Responsibilities:

Translate Claims Operations priorities into actionable strategic plans Lead performance management, workforce planning, analytics, and process excellence Drive governance, continuous improvement, service, quality, and productivity Champion automation,



digital workforce capabilities, and straight-through processing Build teams, develop leaders, and strengthen succession pipelines Requirements:

10+ years progressive leadership experience in insurance or related fields Complex operations leadership with sustainable business results Strategic initiative execution alongside operational priorities Experience with modernization, automation, or digital transformation Reliability Status Security Clearance required before access to Protected B information Bring claims leadership, analytical decision-making, and transformation expertise to modernize Canada Life Claims Operations across Canada.

📌 Assistant Vice President Claims Operations (London)
🏢 Canada Life Group
📍 London