Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life The Senior Manager, BT Applications will lead multiple Business Systems and applications teams in delivering high-quality technology solutions for our internal stakeholders. In this role, you will own a portfolio of enterprise applications and projects, partnering with senior leaders across Finance, Sales, and other functions to prioritize demand, shape roadmaps, and ensure predictable, high-quality delivery. You will provide both people leadership and strategic guidance, overseeing solution design, process optimization, and continuous improvement in how we analyse, build, test, and support our core systems.



This position is ideal for a hands-on leader who combines deep enterprise applications experience with robust stakeholder management, coaching, and change-leadership skills.

You love turning real business problems into working AI solutions and you’re not afraid to roll up your sleeves to ship them. In this role, you'll lead Diligents internal AI Solutions function, a small, high-impact team that is embedding AI and GenAI into the systems thousands of colleagues use every day across Marketing, Sales, Customer Success, Finance, HR, Legal, and Product & Engineering. You'll set the AI vision and roadmap for internal tools, architect solutions, and still build hands-on reference implementations through to production-grade integrations build hands-on from prototypes and production-grade integrations. You'll own how AI shows up inside ERP, CRM, BI and core IT platforms, and you'll be accountable for making those solutions reliable, secure, compliant, and measurably valuable for the business. If you enjoy being a player-coach who can move seamlessly between executive conversations and deep technical reviews, this role gives you the scope, visibility, and impact to shape how a global SaaS leader uses AI to run smarter and faster.

Heres a breakdown of what you’ll do (not all of it, just the important stuff)

Lead, coach, and grow a high-performing team of AI Solutions Architects and Engineers, setting clear goals and building the capabilities the business needs as AI demand scales.





Define and own the strategy, vision, and roadmap for internal AI solutions, translating business priorities into a focused portfolio of AI and platform initiatives.

Design and deliver end-to-end AI/GenAI solutions from ideation and prototyping through production deployment, monitoring, and continuous improvement.

Embed AI capabilities (such as RAG, copilots, agents, summarization, and classification) into core business applications including ERP, CRM, BI, and other enterprise systems in a robust, maintainable way.

Act as a trusted advisor to senior and executive stakeholders, turning technical possibilities into clear business value and measurable KPIs and ROI for AI initiatives.

Champion responsible AI, governance, and security ensuring privacy, fairness, and regulatory compliance, and driving AI and data literacy through enablement, documentation, and workshops.

These are the essentials you’ll need to get an interview

Proven player-coach experience: you still build hands-on (coding, standing up prototypes/reference implementations, unblocking hard problems) rather than managing AI delivery from a distance.

Track record of building, leading, and developing technical teams Track record of building, leading, and developing technical teams, including hiring, performance management, capability planning, and career development.

Deep, current AI/GenAI expertise with LLMs, RAG, agents/workflows, prompt engineering, and evaluation, with enough technical depth to review designs and make sound architecture trade-offs.

Strong background in IT platform engineering for enterprise tools such as the Atlassian suite and Microsoft 365/Azure (or com

📌 Senior Manager, BT Applications (Vancouver)
🏢 Diligent
📍 Vancouver