Job Description
Manager, Business InnovationRank 7Scarborough, ON (Hybrid)Deadline: The posting will close by November 6, 2026, at 11:59 PM EST.
Ready to help shape the future of the Toyota and Lexus customer and Dealer experience?Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer experience gaps. This role turns customer, Dealer, operational, and market insights into practical strategies and solutions that deliver measurable value.
Working across Toyota Canada and with Dealers, affiliates, and external partners, you will guide initiatives from problem definition and prioritization through recommendation, validation, implementation planning, and transition to the appropriate business owner. You will also lead and develop a team while building alignment among diverse enterprise stakeholders, including the Business Innovation Dealer Subcommittee.
What We’ll Bring:Company & CultureA hybrid work environmentA work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your careerA focus on respect for people and continuous improvementSummer Hours – optional condensed work week during the summerBenefitsCompetitive compensation package including bonusExtended health care and dental benefits effective immediatelyCompany pension plan with additional employer contributionsCompany Demo vehicleAssociate vehicle discount programReimbursement programs (tuition & fitness)Paid holiday shutdown and competitive paid time off benefitsSabbatical leave programWhat you’ll be doing:Customer and Dealer Experience FocusTransfer Customer Experience (CX) and Dealer experience (DX) insights, friction points,



and journey priorities provided by the Customer Experience department into Business Innovation initiatives.
Partner with the Customer Experience department to define intended experience outcomes, while establishing measures of solution effectiveness, Dealer value, and business performance for Business Innovation initiatives.
Apply CX and DX insights and principles to Business Innovation planning, governance, investment, and solution development.
Maintain a forward-looking view of retail tools and capabilities that could address CX & DX gaps, evolving customer expectations, retail behaviors, and Dealer needs.
Retail Transformation and Strategic Solution DevelopmentLead focused strategies and recommendations that address prioritized customer and Dealer experience gaps.
Translate defined problems into future-state concepts, business requirements, business cases, roadmaps, and implementation pathways.
Assess how digital capabilities, technology, data, process redesign, partnerships, and organizational change can address each specific gap.
Ensure proposed solutions are targeted, practical, scalable where appropriate, and aligned with Toyota and Lexus brand and customer experience principles.
Guide initiatives from concept through validation and implementation planning while maintaining momentum, decision clarity, stakeholder alignment, and transparent escalation of risks.
Partner with receiving business functions to transition successful initiatives into implementation, sustainment,



and ongoing ownership.
Enterprise and Dealer EngagementBuild trusted relationships with BI Subcommittee Dealers, executive sponsors, business functions, the IS department, affiliates, and external partners.
Facilitate Leadership discussions to align stakeholders, support timely decisions, and awareness on insights & projects.
Work with business units to prioritize Business Innovation initiatives based on impact, value, alignment, feasibility, risk, and effort.
Plan and lead sessions with Dealer partners such as BI Subcommittee meetings and Dealer Task Forces which include detailed agenda planning, content development, idea generation and cross-functional collaboration to generate insights and feedback that influence the path ahead.
Partner with the key departments throughout solution design and development to align business needs with capabilities, requirements, and delivery feasibility.
Create alignment among stakeholders with different objectives by establishing a shared understanding of the problem, intended outcomes, roles, and trade-offs.
Engage Dealers throughout discovery, validation, and solution development, so recommendations reflect operational realities and customer needs.
Communicate strategic direction, progress, risks, decisions, and recommendations through explicit executive-level storytelling and concise reporting.
Promote awareness of Business Innovation priorities, insights, learnings, and outcomes across the enterprise.
Portfolio, Governance, and Performance ManagementEstablish priorities, sequencing, resource requirements, milestones, and decision points across the Business Innovation portfolio.
Develop and maintain governance frameworks that clarify accountability, funding

📌 Manager, Business Innovation (Toronto)
🏢 Toyota Canada
📍 Toronto